Awards & Ratings
Gulf Bank Receives ‘Best Retail Customer Service’ and ‘Best SME Startup Package’ Awards at 2012 Banker Middle East Products Awards
Kuwait – 25 April 2012: Gulf Bank was recently awarded the prestigious ‘Best Retail Customer Service’ and ‘Best SME Startup Package’ awards for 2012 by Banker Middle East, the region’s leading banking industry magazine.
Mohannad Al-Mutawa, Manager, Imtiaz Khalid, Assistant General Manager and Hala Bibi, Assistant General Manager from the Consumer Banking Group at Gulf Bank received the awards at a gala dinner held at the Emirates Tower Hotel, Dubai, which was attended by representatives from some of the Middle East’s leading regional and international banks. Winners were chosen by a judging panel of industry experts selected from international rating agencies and from some of the region’s leading financial centers.
Aly Shalaby, General Manager, Consumer Banking Group at Gulf Bank’s said: “It is a great honor to accept these prestigious awards from the Banker Middle East, and we appreciate the recognition they represent. At Gulf Bank, we are committed to providing our customers with an excellent banking experience by delivering exceptional banking solutions, and the best customer service. We take our customers’ feedback and comments very seriously, and we ensure that every Gulf Bank customer receives the highest level of professional advice to assist them in starting their business, be it small or large.
Today’s awards underline the Bank’s commitment to service and its promise to its customers to provide them the best and fastest financial services in Kuwait. We are very proud of our achievements in this area and the progress we have made in recent years.”
The award for ‘Best Retail Customer Service’ was awarded to Gulf Bank for its superior financial services and for the consistently high standards maintained by its customer service team in delivering customer satisfaction. Service levels at all the Bank’s 56 branches in Kuwait are constantly monitored to ensure that customers’ requests are instantly met. The award reinforces the success of Gulf Bank’s ‘We Promise’ program, which promises customers exceptional speed and efficiency in delivering individual banking services such as loan agreements and credit and debit card delivery.
The ‘Best SME Startup Package’ award is an endorsement of Gulf Bank’s Business Banking Department, which was established to meet the financial needs of small business owners and entrepreneurs. The Bank’s Business Banking Department offers exceptional financial assistance and start up packages, as well as access to a dedicated team of experienced commercial managers who have the knowledge to guide and support each customer on an individual basis.
Hala Bibi, Assistant General Manager, Consumer (Middle right to left): Mohannad Al Mutawa, Manager,
Banking Group accepting the ‘Best Retail Customer Consumer Banking Group and Imtiaz Khalid,
Service’ award on behalf of Gulf Bank at the Banker Assistant General Manager, accepting the “Best
Middle East Ceremony SME Startup Scheme’ award on behalf of Gulf Bank
during the ceremony.