Terms and Conditions

    Effective from [●] 2015
    1. Definitions
    • "Account" means your approved bank Account with us.
    • "Eligible Transaction" means any transaction conducted on your Account that we identify as eligible to accrue or be awarded Points.
    • "Gulf Bank Card" means any Gulf Bank credit card (including without limitation Visa and MasterCard) except for internet card.
    • "Gulf Points Account" means the Account with Gulf Bank reflecting the number of Points awarded and/or earned and/or redeemed by using your Gulf Bank Card(s) accumulated and used on your Gulf Points Account allowing you to participate in the Gulf Points Program including without limitation earned Gulf Points, awarded Gulf Points, adjusted Gulf Points, special Gulf Points, redeemed and expired Gulf Points.
    • "Instructions" means any instructions received by us from you to redeem the Points accumulated on your Gulf Points Account.
    • "Membership Number" is the number provided by us to you relating to your Gulf Points Account.
    • “Partner(s)” means any company, entity, or merchant as a totally independent party participating in the Gulf Points Program to offer services and products or Gulf Points to you through us. Gulf Bank is not considered an travel agent nor an agent to the Partner(s) and shal not guarantee any of the services offered. The terms and conditions of each Partner mentioned in Schedule A attached hereto shall apply on any Eligible Transaction whereby such terms and conditions represents integral part of Gulf Points Program Terms and Conditions, and shall be subject to modification from time to time.
    • “Gulf Points Redemptions” means air tickets, hotel stays and exclusive packages or off-set of specified Gulf Bank fees and/or charges, as determined by us from time to time, or vouchers for specific merchandise as determined by us from time to time and any other type of Gulf Points Redemption specified by us from time to time.
    • "Gulf Points Program’’ means the Points Program offered by us to you by virtue of which you can be awarded and/or earn and /or redeem Points on your Gulf Points Account in exchange of certain Gulf Points offered by our Partners when using your Gulf Bank Card.
    • "Gulf Points" means the points awarded to you and/or earned by you and credited and/or debited to your Account with us as a result your usage of Gulf Bank Card that are eligible for the Point Program.
    • "Security Details" means the unique user identification name, password, PIN, and other relevant security details as we might require from time to time and which are used by you to access your Account on the Website.
    • "Statement" is the statement of the Points available to you on our Website or by the Partner(s) Website that showing the information relating to your Account and to the number of Points awarded, accrued and redeemed as well as the expiration date of the Gulf Points. In the event of any differences between the information regards the abovementioned Points given in Gulf Bank Website and the information in Partner(s) Website, the Partner(s) Website shall prevail without any liability on Gulf Bank.
    • "Phone" means the device, possessed and/or owned and/or controlled by you which has the assigned Phone Number, and through which you communicate with us either by receiving SMS alerts or by giving us Instructions or otherwise accessing the Service.
    • "Phone Number(s)" means the telephone number assigned to your Phone and registered with us and that you undertake that it remains under your possession and/or ownership and/or control at any time.
    • "Program Rules" means the rules, regulations, policies and procedures particular to each service or product offered under the Gulf Points Program.
    • "User Guide" means the guidance and information issued by us in connection with Gulf Points Program, as amended from time to time, the current version of which can be found on our website at GulfRewards.e-gulfbank.com, or such other, as we may determine in our sole discretion from time to time.
    • "Website" means the internet and secure online banking site owned and operated by us at GulfRewards.e-gulfbank.com or such other, as we may determine in our sole discretion from time to time, through which you access the Gulf Points Program.
    • "We", "us" and "our" means Gulf Bank KSC, of PO Box 25611, SAFAT, 13117, Kuwait.
    • "You", "your" and "yours" or “Members” means customers of Gulf Bank enrolling in the Gulf Points Program.
    • We offer you a choice of Gulf Points Programs described on Gulf Bank Website from time to time. These Gulf Points Program Terms and Conditions (“Terms and Conditions”) govern the Gulf Points Program and our relationship with you in relation to the Gulf Points Program. Membership in the Gulf Points Program is subject to these Terms and Conditions set forth below, and these Terms and Conditions apply to Gulf Points Program unless specifically indicated otherwise, and supersede all previous terms and conditions. By your use of Gulf Bank Card you may be awarded, earn and redeem Gulf Points, You agree that:

      a) by registering and singing up to this Gulf Points Program on the Website you have read, understood and accepted these Terms and Conditions; and

      b) You consent to our processing of your personal data, and disclosure of such data to third parties.  

    2. Conditions of Enrollment
    • Only individuals are eligible for Gulf Points Program membership, and each individual may maintain only one Gulf Points Account. Corporations, groups and/or associated entities cannot enroll in the Gulf Points Program including any person holding Cards on behalf of a corporation, group and/or associated entity.
    • Employees of Gulf Bank are eligible to participate in the Gulf Points Program.
    • By holding and using a Gulf Bank Card you are automatically enrolled in the Gulf Points Program as described herein and by using your Gulf Bank Card(s) you are automatically entitled to be awarded, earn and redeem Points on each Eligible Transaction you make. By signing up and registering on the Gulf Points Program Website a Membership Number will be assigned to you and you will have a Statement showing the number of Points awarded, earned and redeemed.

    3. Transfer of Awarded and Accrued Points
    • Awarded and/or accrued Points do not constitute your property. Points awarded and/or accrued by a Gulf Points Program Member are for your personal benefit only and may not be transferred, assigned, pledged to anyone or combined with another member for any other reason, including divorce or inheritance. Any Gulf Points which we deem in our sole discretion to have been transferred, assigned, pledged or combined in violation of these Terms and Conditions may be confiscated by us.
    • In the case of a single, joint or multiple holders of a Gulf Bank Card, all authorized signatories thereto will be automatically enrolled in the Gulf Points Program; however, the use and redemption of Gulf Points shall only be available to any authorized signatory as per our records. However, you will be awarded and/or you will earn and accrue Points with respect to each related Account and the Points will be credited to such Account. The Accounts subject to the Gulf Points Program are identified by your Identification (CIF) number of the primary signatory as established in our records.
    • In case an Account authorized signatory (ies) or a supplementary cardholder(s) is/are removed from the Account, then such signatory (ies) or supplementary cardholder(s) is/are no longer eligible to participate on Gulf Points Program, however the Points accrued by the removed authorized signatory (ies) or the supplementary cardholder(s) will remain in the Account and only the remaining person holding the Account will be able to redeem those accrued Points. 
    • As described in more detail on the Website, you may be awarded and/or earn Points and redeemed such Points in exchange for airline tickets, hotel reservations and other services and products as described by us from time to time. Each Gulf Points Point is subject to the Program Rules, regulations, policies and procedures that we may, in our discretion, adopt from time to time. We may amend the Program Rules, regulations and policies at any time without notice. We have the sole discretion to interpret and apply these Program Rules.

    4. Eligible Transaction
    • We shall determine, from time to time, at our sole discretion, which Card(s) and/or which Gulf Bank Card(s) transactions are eligible for inclusion/exclusion on Gulf Points Program and will be awarded and/or earn Points on each Eligible Transaction or will be awarded Points at our sole discretion, the associated limits on earnings as well as the number of Points required for redemption of Gulf Points. In case of a reversal of any Eligible Transaction, the Points credited to the Gulf Points Account as a result of such Eligible Transaction will be deducted from the accrued Gulf Points balance. Debits to the Gulf Points Account unrelated to the reversed Eligible Transaction will reduce the accrued Gulf Points balance as per the calculation criteria set for a particular Gulf Points Point. You hereby authorize us to access your Account to off-set, deduct or combine Points.
    • The Points earned per type of the Gulf Points and for an Eligible Transaction are subject to Gulf Points earning criteria. Our Website provides a list of further exceptions to earnings of Gulf Points per type of Gulf Points on Eligible Transactions. Gulf Points may be calculated by initially rounding down first the transaction value and then rounding down the points to the nearest integer and as per the criteria set for each product included in the Gulf Points Program.
    • In case of a change to the status of the Gulf Points (such as an upgrade or downgrade thereof), the Gulf Points calculations shall be adjusted accordingly.

    5. Redemption of Points
    • The Points may be redeemed (i) in exchange for air tickets, hotel stays and exclusive loyalty packages or (ii) to off-set specified by our fees and/or charges, as determined by us from time to time or (iii) vouchers for specific merchandise as determined by us, any other type of Gulf Points specified by us from time to time.
    • Only Points that are registered in the Gulf Points Account, at the time of redemption, are eligible for redemption. Our records shall be conclusive evidence in respect of the number of Points registered and credited to a Gulf Points Account and available for redemption.
    • The redemption of Gulf Points may be done through your Account on GulfRewards.e-gulfbank.com. Any Instructions conveyed by you will be governed by the terms and conditions of the respective mode of redemption. We will act on, and shall treat as genuine and authentic, and you shall be fully responsible for, that Instruction;
      1. You agree that we will rely on the information provided by you to act on any Instruction and we are under no obligation to authenticate such Instruction and we will act on each Instruction without seeking further confirmation; and
      2. You shall not contest or raise any claim in relation to such Instruction.
    • Notwithstanding the provisions of this Section, we reserve our right to make further fraud prevention checks with regard to any Instruction and may refuse to act on an Instruction in our sole discretion.
    • We shall only process Instructions subject to the availability of sufficient number of Points in your Gulf Points Account. In the event, your Account does not have available Points, or for any other reason in our sole discretion, we reserve the right to refuse to act on any Instruction.
    • If we refuse to act on an Instruction, we will make reasonable efforts to inform you, with the reasons for the refusal (if possible) and any factual errors that led to the refusal.
    • In case where the Points are sub tracked from the Gulf Points Account due to reversal transactions or complain submitted by customer, it may reduce or eliminate the accumulated Points resulting in a negative or zero Gulf Points Account balance. If such Points are subtracted from the Gulf Points Account after a Gulf Points redemption has been done that reduced the Gulf Points Account balance below the amount required for such Points-subtraction, we may, at our sole discretion, suspend delivery of the Gulf Points Redemption from any of your Gulf Points Account or Account(s). Any newly accrued Points will be used to offset the negative Gulf Points Account balance until such balance has returned to zero or positive.
    • The Members can pay for the services, in full by redeeming Gulf Points or in part as indicated and the remaining cost can be paid by using only Gulf Bank Credit Card, provided that the value of the redeemed points shall not be less than 4,000 Points every time.
    • Any Gulf Points Point(s) redemptions is subject to our approval, and the terms and conditions for the relevant Gulf Points, availability of a point at the time the redemption is requested, as well as restrictions imposed by Partner issuer of the Gulf Points. Whenever deemed necessary, we may, without notice to you, cancel the Gulf Points Point redemption order or substitute the Gulf Points Point redemption order with another of comparable nature and value, as determined by us.
    • Any redemption of air tickets, hotel stays, or vouchers are directly subject to the terms and conditions of our authorized partners. Once issued, redemption of air tickets, hotel stays,, vouchers are not exchangeable, returnable, refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage or destruction. Once submitted, an order for redemption, air tickets, hotel stays and vouchers cannot be cancelled, revoked, transferred or changed by you in any manner.
    • Redemption details of air tickets, hotel stays or vouchers are sent to your email address. If you wish to have them sent to a different e-mail address, the e-mail address contained in your Account profile must be updated prior to redeeming any Gulf Points Point Redemption. We will not be responsible for any redemption air tickets, hotel stays, vouchers sent to the wrong e-mail address or returned as a result of your failure to update your Account profile information.
    • Should redemption item of the Gulf Points (if any) be received in a damaged or defective condition, you must notify the Partner offering this Gulf Points Point Redemption of such damage or defect within the stipulated number of days as mentioned on the date of the receipt. We shall use reasonable efforts to convey your complaint to the Partner and arrange, whenever possible, for an appropriate replacement thereof. Notwithstanding the foregoing, we shall not be held responsible in any manner whatsoever for damaged or defective Gulf Points Point Redemption.

    6. Forfeiture of Points
    • All Points shall be forfeited and no additional or unprocessed redemption requests of Gulf Points shall accrue or be processed in a Gulf Points Account and the Points shall be cancelled immediately in the following circumstances: (a) the Gulf Points Account has been closed or is not in good standing (as determined by us); (b) all your Cards (under the same CIF) are cancelled or closed for any reason whatsoever including death; (c) if you breach any of these Terms and Conditions and/or any other policy incorporated by reference herein; or (d) any other event, which, at our sole discretion, will result in such  forfeiture. or (E) in case all Cards (Under the same(CIF) are cancelled by us for any reason or due to internal or Central Bank of Kuwait rules and policies.

    7. Information
    • The information provided to us when completing earning and redeeming Points is processed in our computer systems. Communication of relevant information is important to administering the Gulf Points Program and providing you with the opportunity to maximize the benefits of your membership. We will only disclose your information to: person(s) companies and entities that provide the services and sell the products offered by the Gulf Points Program and to third parties emails providers for the following purposes:
      • 1) In order to better service Gulf Points Account and preferences by keeping you informed of your Gulf Points Program Account status and activities through printed or electronic statements;
      • 2) To assess entitlement to benefits;
      • 3) To offer you additional products and services;
      • 4) To send periodic satisfaction or market research surveys;
      • 5) To offer you products or services from select reputable companies with whom we have a strategic relationship because we believe their offerings will be of interest to you. In participating in the Gulf Points Program, you consent to receive all of kinds of information described above.
    • In any case, once subscribed in the program, the Members gives Gulf Bank the right to provide the Partner(s) with any details required by the latter without any responsibility whatsoever on Gulf Bank. 

    8. Statements
    • A record of Gulf Points Program activity for each Member will be available online in the form of a Statement to you or your authorized signatory. Gulf Points Program shall be transferred on a periodic basis as per the activity of the accumulation of the Points into the Gulf Points Account for the purpose of accruing Points, and all the Gulf Points shall accrue and expire as described in these Terms and Conditions and the terms and conditions contained in the Statement. You may access a copy of your Statement online at GulfRewards.e-gulfbank.com.
    • You shall be responsible for advising us of any change of your security details and address and you shall be responsible for ensuring that your Point are properly credited. If proper credit does not appear on your Statement, you should inform us immediately and provide us with any documentation where necessary.
    • Any discrepancy or error on the Statement must be reported to us within fourteen (14) days from the date the Points are awarded, earned or redeemed and such reporting is subject to the Terms and Conditions contained herein and in the Statement.

    9. Security Details
    • We will send you your Security Details on the Phone Number provided to us, you hereby confirm, declare and acknowledge that the Phone Number (s) provided to us, is owned by and/or controlled and/or possessed by you, and that any information or communication from and to the Phone, including the giving of Security Details, is and shall be within your control and responsibility. 
    • You hereby undertake to inform us immediately as described below, upon any change in the Phone Number(s), loss of the Phone or Phone Number(s), or any other dealing with the Phone being outside your control and/or any change that may affect the provision of this Service to you.
    • If any of your Phone, Phone Number(s) or Security Details are lost or stolen, or you suspect that someone else has used or tried to use them or has changed for any reason whatsoever,  you must tell us without delay by calling us on the following numbers:
      • a) From Kuwait: 1805805 or
      • b) From outside Kuwait: +965 22444383,or by notifying the branch where your Account is held.
    • You must take all necessary precautions to keep safe and prevent any fraudulent or unauthorized use of your Security Details while accessing your Account and/or your Statement on the Website
    • You agree that the precautions requested under this Section include, but are not limited to, all of the following:
      • a) Never writing down or otherwise recording your Security Details in a way that can be understood by someone else;
      • b) Not choosing Security Details that may be easy to guess by someone else;
      • c) Taking care to ensure that no one hears or sees your Security Details when you use them;
      • d) Keeping your Security Details safe, secret, and unique;
      • e) Not allowing anyone else to have or use your Security Details and not disclosing them to anyone, except when registering for or resetting your Security Details or if required to be disclosed by any law;
      • f) Keeping information about your Points containing personal details (such as statements) safe and disposing of them safely and securely;
      • g) Changing your Security Details on a regular basis;
      • h) Changing your Security Details immediately and informing us as soon as possible, if you know or  suspect that someone else knows any of those Security Details, or if we ask you to;
      • i) Never accessing the Statement from a link in an e-mail, sms, or other electronic communication unless sent to you by us;
      • j) Never accessing your Account from any publicly available device, without first making sure that no one else will be able to observe,  copy, save, or otherwise obtain your Security Details, or access the Account by pretending to be you;
      • k) Never recording any Security Details on any software which retains information automatically;
      • l) Once you have logged on to or accessed the Account, not leaving the device from which you have accessed the Account or let anyone else use that device until you have logged off following the required procedures; and
      • m) Following all security measures recommended by us and/or the manufacturer of the device you use to access the Account.
    • In case the Members Credit Card is lost or stolen, points earned on the Credit Card can be transferred to the replacement Card within at least 10 working days from the date of notifying Gulf bank.
    • If any Security Details are lost or stolen, or you suspect that someone else has used or tried to use them, you must tell us without delay by calling us on the following numbers:
      • a) From Kuwait: 1805805 or
      • b) From outside Kuwait: +965 22444383,or by notifying the branch where your Account is held.

    10. Modifications and Changes
    • The accumulation of Points and each Gulf Points Program is subject to related Program Rules. You are responsible for reading the Program Rules, newsletters, and Gulf Points Account Statements in order to understand your rights, responsibilities, and status in the Gulf Points Program, as well as the structure for earning Gulf Points. We have the sole discretion to interpret and apply the rules, and all questions or disputes regarding these rules will be resolved by us in our sole discretion.
    • The Gulf Points structure and the Gulf Points Program is subject to modification, cancellation, variation, termination or limitation of any benefits or features thereof or to withdraw or change the membership criteria and/or change the value or validity of the Gulf Points Program at any time, at our sole discretion, without any prior notice to you or liability on our part. The number of Points required to redeem any Gulf Points Point Redemption may be substantially increased or decreased, any Gulf Points Point Redemption may be withdrawn, and restrictions on any Gulf Points Point Redemption may be imposed at any time.
    • We and our Partners offering the Gulf Points have the right to change, limit, modify or cancel the Gulf Points Program terms and conditions, Gulf Points and Gulf Points levels at any time, without any prior notice to you, even though such changes may affect the value of Points, or the ability to obtain certain Gulf Points Point Redemptions. We and our Partners offering the Gulf Points may, among other things: a) increase or decrease the number of Points received for a stay or required for a  redemption; b) withdraw, limit, modify or cancel any redemption; c) add blackout dates, limit rooms available for any Gulf Points Point Redemption  at any participating hotel or otherwise restrict the continued availability of Gulf Points Point Redemption ; d) change program benefits, travel Partners, locations served by us or our Partners, conditions of participation, rules for earning, redeeming, retaining or forfeiting Point, or rules governing the use of Gulf Points; e) change or cancel a Gulf Points Redemption . In accumulating Points, you may not rely upon the continued availability of any Gulf Points Point Redemption or Gulf Points Redemption level or category.

    11. Term and Termination
    • Gulf Points - Points are valid for a period of three (3) years from the date the Points are earned. Unless such Points are used prior to the expiration date, Gulf Points shall expire on such date. Upon expiration, unused Points will be removed from the Gulf Points Account as of the expiration date and cannot be re-credited. It is your responsibility to be aware of both the number of Points in your Account, and their expiration date.
    • Additionally, we have the right to terminate the Gulf Points Program without any written notice to you and without any reason whatsoever. The Gulf Points Program will be terminated (a) in the event of a breach by you of these Terms and Conditions or of any applicable provisions in any policy incorporated by reference herein, or (b) in the event of failure on your part to pay for any outstanding/dues within the prescribed time set by us or for any other reason whatsoever, we reserve the right, at its discretion, to:
      • 1. Terminate your membership and close your Gulf Points Account; 
      • 2. Refuse to award Points;
      • 3. Withdraw the Gulf Points Redemption: and/or 
      • 4. Refuse to redeem the Redemption (s).
    • Such suspension and disqualification of your Gulf Bank Points Account may result, at our sole discretion, in the forfeiture of all of your Points.
    • The membership in the Gulf Points Program will terminate automatically upon death, insolvency, unsatisfactory conduct on the Account (which is determined in our sole discretion). In that event, the right to earn Points and redeem Gulf Points is automatically forfeited.

    12. Fraud and Abuse
    • In the case of fraud or abuse involving the Gulf Rewards Program, Point credit, miles credit, reward use, we reserve the right to take appropriate administrative and/or legal action, including but not limited to revocation/cancellation of any redemption and/or termination of Gulf Rewards Program Membership, and all Points earned through the Gulf Rewards Program may be forfeited and any relevant Membership Account(s) closed.

    13. Release
    • You hereby acknowledge and agree that the changes, amendments, modifications and changes to the Gulf Points and the Gulf Points Program my diminish the redemption value of the Gulf Points Program already earned by you and you acknowledge and you hereby irrevocably release and unconditionally discharge us and our officers, board, and employees, jointly and severally from any and all liability, actions, causes of actions, claims, demands for, upon or by reason of any damage, loss (including without limitation loss of profits) which hereafter may be sustained by participating in the Gulf Points Program. This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected damages or losses and liability and the consequences hereof as well as those now disclosed and known to exist. It is further understood and agreed that said participation in the Gulf Points Program is not to be construed as an administration of any liability and acceptance of assumption of responsibility by us, our officers, board, and employees jointly and severally for all damages and expenses for which we, our officers, board, and employees become liable as a result of any alleged act of your participation in the Gulf Points Program.
    • Governing law and language
      • a) The Agreement is governed by the laws of Kuwait.  You and we submit to the exclusive jurisdiction of the courts of Kuwait.
      • b) The Terms are in English and all communications we send to you will be in English.
    • These Terms and Conditions shall be an integral part of the Account Opening Terms and Conditions and the Credit Card Terms and Conditions.

    Schedule A
    • Terms and Conditions of Partner(s)
    • (1) Al Ghanim Travel Terms and Conditions
    • The following travel and leisure products are booked through Al Ghanim Travels:
      • Flight 
      • Hotel
      • Flight + hotel
    • 1. Scope of our Service
      • Through the website we (provide an online platform through which all types of flights and temporary accommodation (for example, hotels, motels, hostels and bed & breakfasts, collectively the "accommodation(s)"), By making a reservation through this website you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you the airline, and the accommodation, transmitting the details of your reservation to the relevant flight or accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.
      • When rendering our services, the information that we disclose is based on the information provided to us by the airline and the accommodation providers. As such, the airlines and the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each airline and accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.
      • Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
    • 2. Prices and Best Price Guarantee
      • The prices on our site are highly competitive. All prices provided by Al Ghanim Travel are flight or per room for your entire stay and are displayed including all taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
      • Sometimes cheaper rates are available on our website for a specific stay at an accommodation premises, however, these rates made by accommodations may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
    • 3. Cancellation
      • By making a reservation with an accommodation provider, or Airline you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, or airline and to any additional (delivery) terms and conditions of the accommodation provider and Airlines that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider or Airline (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider or airline is made available on our website on the accommodation information pages, or penalty charges for the airline during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.
      • If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, and no-show policy or not be entitled to any repayment of any amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

    Gulf Bank Entertainer
    • Rules of Use - 2015

    1. Gulf Bank Entertainer Members
    • All Gulf Bank customers who have downloaded and registered for the Gulf Bank Entertainer smartphone app are automatically Gulf Bank Entertainer Members and thus entitled to exclusive offers. Members will receive special monthly members communications with up-to-date news and exclusive members-only bonus offers that will be sent directly to your smartphone.

    2. All Vouchers
    • Please ensure you read the Rules of Use and all restrictions on our vouchers carefully.
    • Select your chosen voucher for use.
    • Present your voucher prior to the bill being presented by the seller/teller. 
    • When redeeming Gulf Bank Entertainer Travel hotel vouchers – see Hotel Rules of Use
    • You will be prompted to enter a four-digit PIN number which you will set up at the time of activating your Gulf Bank Entertainer app.
    • Once your PIN is entered, there will be a secondary screen that will appear with a prompt for the seller/teller to enter in the merchant’s PIN.
    • Once the seller/teller has entered the merchant’s PIN, the voucher will be redeemed and the item or service will be removed from your bill.
    • All offers can be used at any time during regular opening hours unless otherwise specified.
    • Vouchers are not transferable and are void if purchased, sold or bartered for cash.
    • Offers apply only to the items and terms specified on the voucher.
    • Vouchers are valid from January 2 until to December 30 unless otherwise specified.
    • Spa vouchers in Dubai are valid from April 1 until to March 31 unless otherwise specified.

    2.1 Dining vouchers

    2.1.1 Dining in Groups


    • When two or more people are dining together, the following will apply:
    • One bill per table.
    • A maximum of four Gulf Bank Entertainer vouchers can be redeemed per group/table.
    • The least expensive Main Course(s) or Main Menu Item(s) will be deducted. If two main courses are not ordered, the least expensive item ordered as a main course will be deducted.
    • Please note: Breakfast, desserts, shared platters and beverages are not redeemable as main course items.
       

    2.1.2 Presenting your Dining voucher


    • Please present your digital voucher(s) prior to requesting your bill or paying for tickets or services.
    • Please ensure that the waiter/waitress/customer service agent is aware you will be using the Gulf Bank Entertainer digital voucher(s) to get your discount.


    2.2 Take-Away & Delivery
    • All dining offers are dine-in only unless otherwise specified.
    • Vouchers are not valid for delivery unless otherwise specified.

    3. Gulf Bank Entertainer Hotel Vouchers
    • Advance Reservations must be made at hotels prior to arrival. Bookings will not be accepted for walk-ins or simply showing the offer on your Gulf Bank Entertainer app. Offers are subject to availability and specific terms and conditions apply.
      Please refer to the HOTEL RULES OF USE prior to making a hotel booking.

    4. Gulf Bank Entertainer Body Vouchers
    • When using spa vouchers individually, you will pay the full price for the first treatment/visit. Then you will be provided with a voucher by the outlet for your second treatment which will be complimentary. Alternatively, you can book a treatment/visit with a friend (subject to availability) and share the cost. Please note that gift vouchers cannot be issued for your complimentary voucher visit/treatment.

    5. Leisure Vouchers
    • Gulf Bank leisure vouchers are to be shared by two or more people within the same visit. Terms & conditions may vary with a number of activities so please refer to the individual voucher/outlet for confirmation of minimum/ maximum number of people, age restrictions and safety guidelines.

    6. Not valid in conjunction with any other offers or discounts
    • The Gulf Bank Entertainer offers are exclusive and are not valid in conjunction with any other discount offers, promotions, special menu items, dining or loyalty programs.
    • Gulf Bank Entertainer vouchers are valid solely for the item listed on the voucher and are not valid for special events, theme nights, buffets, brunches or Iftar unless otherwise specified.
    • Dining vouchers are not redeemable for breakfast, dessert, shared platters or beverages (alcoholic or non- alcoholic) unless otherwise specified.
    • Discounts do not apply to service charges.

    7. Exclusions
    • Offers can be used anytime excluding the following days in the following markets and any other public holidays as announced by governments (subject to outlet discretion) - (see Hotel Rules of Use for Entertainer hotel voucher terms and conditions): Hotel Rules of Use


      MIDDLE EAST
      KUWAIT
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine’s Day
    • National Day
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      UAE
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine’s Day
    • UAE National Day
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      OMAN
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine’s Day
    • National Day
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      QATAR
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine’s Day
    • National Day
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      BAHRAIN
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine’s Day
    • National Day
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      LEBANON
    • Easter Sunday
    • Orthodox Easter Sunday
    • Good Friday
    • Christmas Day
    • New Year’s Day
    • Labour Day
    • Independence Day
    • Ashura
    • Eid Al Fitr
    • Eid Al Adha
    • Islamic New Year


      JORDAN
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Valentine’s Day
    • Independence Day 25th may
    • Labor Day 1st May
    • Isra and Mi'raj / Isra wal Mi'raj (Ascension of Muhammad Islamic Calendar 27th Rajab)
    • Prophet Muhammad's birthday - Mawlid al-Nabi
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      KSA
    • Eid Al Fitr
    • Eid Al Adha
    • Ramadan Iftars
    • National Day
    • New Year’s Eve
    • New Year’s Day
    • Please note that a limited number of outlets may be closed during the summer, Ramadan and other selected religious holidays. Gulf Bank and The Entertainer cannot be held responsible if an outlet is temporarily or permanently closed during the voucher validity period.


      AFRICA
      SOUTH AFRICA
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Valentine’s Day
    • Mother’s Day
    • Father’s Day
    • Youth Day
    • Day of Goodwill
    • National Women’s Day
    • Good Friday
    • Family Day
    • Freedom Day
    • Human Rights Day
    • Workers Day
    • Heritage Day


      EGYPT
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • Eid Al Fitr
    • Eid Al Adha
    • Easter Day
    • 6th October


      ASIA
      SINGAPORE
    • New Year’s Day
    • Valentine’s Day
    • Good Friday
    • Labour Day
    • Mother’s Day
    • Vesak Day
    • Father’s Day
    • Hari Raya Puasa
    • National Day
    • Hari Raya Haji
    • Deepavali
    • Christmas Day
    • All Eves of Public Holidays
    • (At merchant discretion) Entire Chinese New Year period
    • (At merchant discretion) F1 period


      MALAYSIA
    • New Year’s Eve
    • New Year’s Day
    • Prophet Muhammad’s Birthday
    • Labour Day Eve
    • Labour Day
    • Wesak Day
    • Hari Raya
    • National Day Eve
    • National Day
    • Malaysia Day Eve
    • Malaysia Day
    • Hari Raya Haji
    • Deepavali
    • Awal Muharram
    • Christmas Day Eve
    • Christmas Day
    • Valentine’s Day
    • Mother’s Day
    • Father’s Day
    • (At merchant’s discretion) The Entire Chinese New Year Period


      HONG KONG
    • The first day of January
    • Valentine’s Day
    • Ching Ming Festival
    • Good Friday
    • The day following Good Friday
    • Easter Monday
    • Labour Day
    • The Birthday of the Buddha
    • Mother’s Day
    • Tuen Ng Festival
    • Father’s Day
    • Hong Kong Special Administrative Region Establishment Day
    • The day following the Chinese Mid-Autumn Festival
    • National Day
    • Chung Yeung Festival
    • The day following Chung Yeung Festival
    • Christmas Day
    • The first weekday after Christmas Day
    • (At merchant’s discretion) Rugby Sevens
    • (At merchant’s discretion) The Entire Chinese New Year Period


      MACAU
    • The first day of January
    • Valentine’s Day
    • Ching Ming Festival
    • Good Friday
    • The day following Good Friday
    • Labour Day
    • The Birthday of the Buddha
    • Mother’s Day
    • Tuen Ng Festival
    • Father’s Day
    • The day following the Chinese Mid-Autumn Festival
    • National Day
    • The Day following National Day
    • Chung Yeung Festival
    • All Soul’s Day
    • Feast of Immaculate Conception
    • Macao S.A.R. Establishment Day
    • Winter Solstice
    • Christmas Eve
    • Christmas Day
    • (At merchant’s discretion) Rugby Sevens
    • (At merchant’s discretion) The Entire Chinese New Year Period


      EUROPE
      CYPRUS
    • Christmas Eve
    • Easter Friday
    • Easter Sunday
    • Easter Monday
    • Valentine’s Day
    • Christmas Day
    • New Year’s Day
    • New Year’s Eve
    • Mother’s Day
    • Father’s Day
    • Assumption Day


      LONDON
    • New Year’s Eve
    • New Year’s Day
    • Valentine’s Day
    • Mother’s Day
    • Good Friday
    • Easter Sunday
    • Easter Monday
    • Early May bank holiday
    • Spring bank holiday
    • Father’s Day
    • Summer bank holiday
    • Christmas Eve
    • Christmas Day
    • Boxing Day

    8. Miscellaneous
    • The barter, trade, sale, purchase or transfer for compensation of this app or any of its vouchers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of this app or any of its vouchers, is strictly prohibited, unless expressly authorized by The Entertainer FZ LLC. This app and its vouchers and contents are intended for the non- profit use of the individual purchaser of the app. additionally, the use of this app or any of its vouchers for advertising purposes is strictly prohibited. Any use of these vouchers in violation of the Rules of Use will render the voucher VOID, and violators will be prosecuted. Vouchers may not be reproduced and are void where prohibited or restricted by law. Gulf Bank and The Entertainer FZ LLC will not be responsible if any establishment breaches its contract, closes or refuses to accept the vouchers, however, we will use our best efforts to secure compliance. Gulf Bank and The Entertainer FZ LLC will not be responsible in the event of Acts of God, fire casualties, illness, injury or other events beyond its control.

    Terms of Use
    • The Gulf Bank Entertainer Mobile Application (the "Mobile Application") is developed and operated by The Entertainer FZ LLC Company On Behalf Of Gulf Bank. Your access and use of the Mobile Application is governed by the Entertainer’s Digital Terms of Use as detailed below.
      The Entertainer Digital Terms of Use

    1. Introduction
    • 1.1 The Entertainer FZ LLC (“The Entertainer”) is a publishing company that solicits and collects two for one (or buy one get one free offers) and other offers from companies engaged in the restaurant, hotel, leisure, spa and entertainment categories. 1.2 This legal notice (“Terms”) and the Privacy Policy located here apply to all digital domains, including its Mobile Application, and the entire website found at the domain name www.theentertainerme.com, (and associated domains of www.theentertainereu.com,
    • www.theentertainerafrica.com, www.theentertainerasia.com) all pages within the site and their relevant URLs, including without limitation all contents of the website, any correspondence between you and The Entertainer FZ LLC or any associated person or company, and Gulf Bank (collectively “The Entertainer”) and any information, forms or materials which you submit to The Entertainer through the website or the Mobile Application.
    • 1.3 Please read these Terms carefully before using the Entertainer Mobile Application. By using the Website or the Mobile Application and/or by accepting the rights and benefits The Entertainer confers upon you under these Terms you accept and acknowledge that you are legally bound by these Terms and the Privacy Policy. If you do not accept these Terms, please discontinue accessing, viewing or otherwise using the Website and Mobile Application immediately.
    • 1.4 The Entertainer reserves the right to change, add to and cancel any or any part of these Terms and the Privacy Policy without prior notice to you at any time, at its sole discretion, by posting a copy of the amended Terms or Privacy Policy (or both) on the Website and in the Mobile Application, and it is your sole responsibility to check the Terms or Privacy Policy (or both) as available on the Website or the Mobile Application from time to time for any amendments. If the modified Terms are not acceptable to you, your only recourse is to cease using the Entertainer’s Website and the Mobile Application.
    • 1.5 The Entertainer reserves any rights not expressly granted to you in these Terms.

    2. Digital Access
    • 2.1 In order to digitally access the Entertainer, and to post any User Generated Content (defined below), you must register to create an Entertainer Membership account (“Entertainer Membership”) and become a “Member”.
    • 2.2 All prospective Members below the age of 21 must submit to The Entertainer verified parental consent when applying for an Entertainer Membership.
    • 2.3 During The Entertainer Membership registration process and throughout your tenure as a Member, you will be required to provide certain information and you will establish a username and a password. You warrant and represent that:
    • 2.3.1 you will at all times provide accurate, current and complete information to The Entertainer; and
    • 2.3.2 you will update such information to keep it accurate, current and complete. The Entertainer reserves the right to suspend or terminate your Entertainer Membership or restrict access to the Website and application if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.
    • 2.4 You are responsible for safeguarding your password for your Entertainer Membership. You may not disclose your password to any third party and you take sole responsibility for any activities or actions under your Entertainer Membership, whether or not you have authorized such activities or actions. You will immediately notify the Entertainer immediately of any breach of password security or unauthorized use of your Entertainer Membership.
    • 2.5 The Entertainer reserves the right, at its sole discretion, to modify and/or discontinue all aspects and/or any part of the Website or the Mobile Application, including any portion thereof on a global or individual basis.
    • 2.6 While The Entertainer endeavors to ensure that the Website and Mobile Application are normally available 24 hours a day, you hereby acknowledge that The Entertainer shall not be liable if for any reason our digital channels are unavailable at any time or for any period or if your digital access to the Entertainer is suspended.
    • 2.7 You are responsible for ensuring that your computer system, mobile telephone or other communication device meets all relevant technical specifications necessary to use the Entertainer online.
    • 2.8 The Entertainer reserves all rights to deny or restrict access to this Website and the Mobile Application to any person or organization, or to block digital access from a particular internet address or geographical territory at any time, without ascribing any reasons whatsoever.

    3. The Entertainer Content
    • 3.1 “The Entertainer Content” means, collectively, the text, data, audio content, audiovisual content, footage, graphics, images, illustrations, forms and look and feel attributes, The Entertainer trademarks and logos and other content made available through the Website, the Mobile Application and any Customizations (as defined below), including any technology or code making up an The Entertainer widget, excluding User Content. “Content” means collectively The Entertainer Content and User Content excluding User Content owned by you.
    • 3.2 “Customizations” means the modifications, designs or enhancements to The Entertainer Content as a result of a Member’s or other user’s customization of any The Entertainer character using one of The Entertainer’s interactive templates. For the avoidance of doubt all Customizations shall be deemed The Entertainer Content for the purposes of clauses 3.3 to 3.9.
    • 3.3 Any downloading, reproduction, republication, extraction, modification, copying, distribution, transmission, display or sale of Content or any other part of the Website or the Mobile Application without the express written consent of The Entertainer for any purpose is strictly prohibited.
    • 3.4 No Content or any other part of the Website or the Mobile Application may be reproduced, republished, extracted, displayed, stored or otherwise included in any other digital or any public or private electronic retrieval system or service without the Entertainer’s specific prior written permission.
    • 3.5 The Website, the Mobile Application and Content are protected by copyright, trademark, and other laws of the United Arab Emirates, Kuwait and all other countries. Except as expressly provided in these Terms, The Entertainer and its licensors exclusively own all right, title and interest in and to the Website, the Mobile Application and Entertainer Content, including all associated intellectual property rights. The Entertainer will exclusively own all right, title and interest in and to any Customizations and you hereby waive and assign any and all rights you may have in any Customizations under copyright law or otherwise. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Website, the Mobile Application or The Entertainer Content.
    • 3.6 If you breach any of the provisions in these Terms, in addition to all other legal remedies available, your permission to use the Website, the Mobile Application and any license to use the Content immediately and automatically terminates and you must immediately delete, return or destroy any downloaded or printed extracts of Content from the Website or the Entertainer’s Mobile Application.
    • 3.7 The trade mark and trade name “The Entertainer” is owned by The Entertainer. You shall not use or display publicly the “The
    • Entertainer” trade mark or the name “The Entertainer” without the prior written consent of The Entertainer.
    • 3.8 The Website and the Mobile Application may contain or make reference to trademarks or other proprietary intellectual property rights of The Entertainer, its partners or of other third parties. No license to or right in any of these trademarks or other proprietary intellectual property rights is granted to or conferred upon you by reason of such reference.
    • 3.9 Subject to your compliance with the terms and conditions of these Terms, The Entertainer grants to you a limited, non-exclusive, nontransferable license, without the right to sublicense, to access, view, download and print, where applicable, any Entertainer Content solely for your personal and non-commercial purposes, revocable upon notice by The Entertainer without need to ascribe reasons for doing so. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Website, the Mobile Application or The Entertainer Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by The Entertainer or its licensors, except for the licenses and rights expressly granted in these Terms.

    4. User Content
    • 4.1 “User Content” means the, text, data, graphics, images, photos, video or audiovisual content, hypertext links and any other content uploaded, transmitted or submitted by a Member via the Website or the Mobile Application, including through use of an The Entertainer widget.
    • 4.2 By making available any User Content through the Website or the Mobile Application, you hereby grant to The Entertainer a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content only on, through or by means of the Website or the Mobile Application. The Entertainer does not claim any ownership rights in any such User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such User Content.
    • 4.3 You acknowledge and agree that you are solely responsible for all User Content that you make available through the Website or the Mobile Application. Accordingly, you represent and warrant that:
    • 4.3.1 you either are the sole and exclusive owner of all User Content that you make available through the Website or the Mobile Application or you have all rights, licenses, consents and releases that are necessary to grant to The Entertainer the rights in such User Content, as contemplated under these Terms; and
    • 4.3.2 neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or The
    • Entertainer’s use of the User Content (or any portion thereof) on, through or by means of the Website or Mobile Application will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation; and
    • 4.3.3 you will not use the Website or the Mobile Application to offer, display, distribute, transmit, route, provide connections to or store any material that infringes copyrighted works or otherwise violates or promotes the violation of the intellectual property rights of any third party. The Entertainer has adopted and implemented a policy that provides for the termination in appropriate circumstances of the accounts of users who repeatedly infringe or are believed to be or are charged with repeatedly infringing the rights of copyright holders.
    • 4.4 You agree to defend, indemnify, and hold The Entertainer, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with User Content you submit to the Entertainer, your access to or use of the Website, the Mobile Application or Entertainer Content, or your violation of these Terms.

    5. Members' Conduct
    • 5.1 The Entertainer may fully co-operate with any law enforcement authorities of the United Arab Emirates and Kuwait or any court order issued by the courts of the United Arab Emirates and Kuwait or any order or direction issued by the Telecom Regulatory Authority of the United Arab Emirates and Kuwait or any other public or regulatory body requesting or directing The Entertainer to disclose the identity or locate anyone posting any material in purported or suspected breach of any clauses of these Terms or any applicable laws.
    • 5.2 The Entertainer reserves the absolute right:
    • 5.2.1 to use cookies to store your preferences and to record information; and
    • 5.2.2 to use your personal data as set out in these Terms strictly in accordance with our Privacy Policy.
    • 5.3 You are solely responsible for your interactions (including any disputes) with other digital users. You agree and acknowledge that The Entertainer is not in any way responsible to you for screening any Entertainer Membership holders or digital users. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using the Website or the Mobile Application and disclosing personal information to other Entertainer users. You agree to take reasonable precautions in all interactions with other Entertainer users, particularly if:
    • 5.3.1 you decide to meet a digital user offline, or in person; or
    • 5.3.2 you perform services or provide goods to any digital user; or
    • 5.3.3 you receive services or provide goods from any digital user.
    • 5.4 Your use of the Website, Mobile Application and Entertainer Content and any other content made available through the Website or Mobile Application is at your sole risk and discretion and The Entertainer hereby disclaims any and all liability to you or any third party relating thereto. The Entertainer reserves the right to contact Members, in compliance with applicable law, in order to evaluate compliance with the rules and policies in these Terms. You will cooperate fully with The Entertainer to investigate any suspected unlawful, fraudulent or improper activity, including, without limitation, granting authorized The Entertainer representatives access to any password-protected portions of your Entertainer Account.
    • 5.5 You agree and warrant that you will not:
    • 5.5.1 misuse the Entertainer’s Website, Mobile Application or communication systems that the in any way whatsoever (including, without limitation, by hacking);
    • 5.5.2 use the Website or Mobile Application for any purpose that is unlawful in any relevant jurisdiction or is otherwise prohibited by these Terms;
    • 5.5.3 post, upload, publish, submit or transmit any text, graphics, images, software, music, audio, video, information or other material that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (iv) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (v) is violent or threatening or promotes violence or actions that are threatening to any other person; (vi) promotes illegal or harmful activities or substances (including but not limited to activities that promote or provide instructional information regarding the manufacture or purchase of illegal weapons or illegal substances); or (vii) is contrary to the social and cultural norms of the United Arab Emirates and Kuwait;
    • 5.5.4 use, display, mirror, frame or utilize framing techniques to enclose the Website, the Mobile Application or any individual element or materials, digital or otherwise, The Entertainer’s name, any Entertainer trademark, logo or other proprietary information, the content of any text or the layout and design of any page or form contained on a page, without the Entertainer’s express written consent;
    • 5.5.5 access, tamper with, or use non-public areas of the Website, the Mobile Application, the Entertainer’s computer systems, or the technical delivery systems of the Entertainer’s providers;
    • 5.5.6 attempt to probe, scan, or test the vulnerability of any Entertainer system or network or breach any security or authentication measures;
    • 5.5.7 avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by the Entertainer or any of the Entertainer’s providers or any other third party (including another user) to protect the Website, the Mobile Application or the Entertainer Content;
    • 5.5.8 attempt to access or search the Website, the Mobile Application or Entertainer Content or download Entertainer Content from the Website or the Mobile Application through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by the Entertainer or other generally available third party web browsers (such as Microsoft Internet Explorer, Mozilla Firefox, Safari or Opera);
    • 5.5.9 send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
    • 5.5.10 use any meta tags or other hidden text or metadata utilizing the Entertainer’s trademark, logo URL or product name without the Entertainer’s express written consent;
    • 5.5.11 use the Website, the Mobile Application or Entertainer Content for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
    • 5.5.12 forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Website, the Mobile Application or Entertainer Content to send altered, deceptive or false source-identifying information;
    • 5.5.13 attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Website, the Mobile Application or Entertainer Content;
    • 5.5.14 interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Website or the Mobile Application;
    • 5.5.15 collect or store any personally identifiable information from the Website and the Mobile Application from other digital users without their express permission;
    • 5.5.16 impersonate or misrepresent your affiliation with any person or entity; or
    • 5.5.17 encourage or enable any other individual to do any of the foregoing.
    • 5.6 The Entertainer will have the right to investigate and prosecute violations of any of the above, including intellectual property rights infringement and Website and Mobile Application security issues, to the fullest extent of the law. The Entertainer may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that The Entertainer has no obligation to monitor your access to or use of the Website or The Entertainer Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Website and Mobile Application to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. The Entertainer reserves the right, at any time and without prior notice, to remove or disable access to any The Entertainer Content, including, any User Content, that The Entertainer, in its sole discretion, considers to be in violation of these Terms or otherwise harmful to the Website or its Mobile Application.
    • 5.7 You agree to defend, indemnify, and hold The Entertainer, its officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with User Content you submit to The Entertainer, your access to or use of the Website, the Mobile Application or Entertainer Content, or your violation of these Terms.

    6. Links To And From Other Websites
    • 6.1 Links to third party websites on the Website and the Mobile Application are provided solely for your convenience. If you use these links, you will leave the Website or the Mobile Application, the Entertainer is not obliged to review all of these third party websites and is not responsible for these websites, including their content or availability and the conduct of the proprietors of such websites. The inclusion of these links on the Website or within the Mobile Application does not imply any endorsement or approval of the linked sites or the content, information or any linked addresses therein, or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website or in the Mobile Application, you do so entirely at your own risk.
    • 6.2 If you would like to place a link to the Website or the Mobile Application on another website, you may only do so on the basis that you link to, but do not replicate, web sites and web pages featuring solely Public Content found on the Entertainer website, and subject to the following conditions:
    • 6.2.1 you do not remove, distort or otherwise alter the size or appearance of the “The Entertainer” brand or trademark or any other brand or trademark owned and/or controlled by The Entertainer;
    • 6.2.2 you do not create a frame or any other browser or border environment around the Website or the Mobile Application;
    • 6.2.3 you do not in any way imply that The Entertainer is endorsing any products or services other than its own;
    • 6.2.4 you do not misrepresent your relationship with The Entertainer nor present any other false information about The Entertainer;
    • 6.2.5 you do not otherwise use the “The Entertainer” brand or trademark or any other brand or trademarks displayed on the Website or in the Mobile Application without express written permission from The Entertainer;
    • 6.2.6 you do not otherwise use the whole or any part of the Content without express permission from The Entertainer;
    • 6.2.7 the other website does not contain content that is distasteful, offensive or controversial or is in any way contrary to the political, cultural or social norms or sensitivities in the United Arab Emirates and Kuwait;
    • 6.2.8 the other website does not infringe any intellectual property rights or other rights of any third party; and
    • 6.2.9 the other website complies with all the laws and regulations of the TECOM Authority – Dubai, the Emirate of Dubai and the Federal laws of the United Arab Emirates as applicable therein.
    • 6.3 The Entertainer expressly reserves the right to revoke the right granted in clause 6.2 at any time and for any reason and to take any action it deems appropriate.

    7. Communication From You To The Entertainer
    • 7.1 With respect to all communications and submissions you make to The Entertainer regarding the Website (or Content on the Website) or the Mobile Application, including but not limited to questions, comments, suggestions and other feedback, ideas, concepts, know-how, techniques, text, photographs, graphics, video or audio in any format, (“Communication”), The Entertainer will use all reasonable endeavors to act in good faith. You acknowledge and agree that in the absence of written agreement by The Entertainer to the contrary:
    • 7.1.1 The Entertainer shall have no obligation to protect your Communication from any disclosure;
    • 7.1.2 The Entertainer is or may be from time to time investigating other ideas, creations, concepts, businesses and other forms of submission and The Entertainer may therefore be in discussions with third parties from which The Entertainer may already have received or may from time to time receive proprietary information that is similar to your Communication, the subject matter of which is not related to or derived from your Communication;
    • 7.1.3 The Entertainer shall be free to use, disclose, reproduce, modify, adapt, publish, translate, distribute and/or create derivative works from your Communication for the purposes of assessment and evaluation provided that such right is exercised at all times in good faith; and
    • 7.1.4 The Entertainer shall not be obliged to open, review or respond to any Communication;
    • 7.1.5 You grant to The Entertainer a perpetual, irrevocable, royalty-free, non-exclusive sub licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your Communication worldwide and/or to incorporate your Communication in other works in any media now known or later developed to the full term of any rights that may exist in your Communication. If you do not wish to grant these rights please do not submit your Communication.
    • 7.2 You warrant and represent that:
    • 7.2.1 all Communication is your own original work or that you have in writing all necessary permissions, licenses, assignments, waivers and documentation required to make to allow The Entertainer to receive and use the Communication as envisaged in these terms;
    • 7.2.2 you have the right to make it available to The Entertainer for all purposes and to grant the rights granted by you under clause 4 and throughout these Terms; and
    • 7.2.3 you are over 21 years old at the time of making all Communications or that you have submitted together with the communication written, verified parental consent.
    • 7.3 We welcome and encourage you to provide feedback, comments and suggestions for the Content, the Website and the Mobile Application (“Feedback”). You may submit Feedback by emailing us at info@theentertainerme.com or through the ‘Contact’ section of the Website. You acknowledge and agree that all Feedback will be the sole and exclusive property of The Entertainer and you hereby irrevocably assign to The Entertainer and agree to irrevocably assign to The Entertainer all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent rights, copyright rights, trade secret rights, and other proprietary or intellectual property rights therein. At The Entertainer’s request and expense, you will execute documents and take such further acts as The Entertainer may reasonably request to assist The Entertainer to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
    • 7.4 The Entertainer advises you to exercise caution and good judgment when leaving Feedback. Once you complete and submit your Feedback to the Website you will not be able to go back and edit your Feedback. You should also be aware that you could be held legally responsible for damages to someone’s reputation if your Feedback is deemed to be defamatory. Without limiting any other terms of this Terms, The Entertainer may, but is under no obligation to, monitor or censor Feedback and disclaims any and all liability relating thereto. Notwithstanding the foregoing, The Entertainer does reserve the right, in its sole discretion, to remove any Feedback that it deems to be improper, inappropriate or inconsistent with the online activities that are permitted under these Terms.

    8. Disclaimer
    • 8.1 The Content, including any e-mail notifications and news updates, is intended for informational purposes only and does not in any case constitute a legally binding offer.
    • 8.2 While The Entertainer endeavors to ensure that the Content is correct and current, The Entertainer makes no express or implied condition, warranty, representation or undertaking as to its accuracy, reliability or completeness. The Entertainer may make changes to the Content and the products, services and programs described on the Website or in the Mobile Application, at any time without notice. The Content may be out of date, and The Entertainer makes no commitment to update such Content.
    • 8.3 The Content is provided ’as is‘, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, The Entertainer provides you with the Content on the basis that The Entertainer excludes all representations, warranties, conditions and other terms (including, without limitation, conditions of satisfactory quality, fitness for purpose, the use of reasonable care and skill and any other conditions implied by law) which, but for this legal notice, might have effect in relation to the Website or the Mobile Application.
    • 8.4 The Entertainer, and the officers, directors, employees, shareholders or agents of any of them (whether or not involved in creating, producing, maintaining or delivering the Website or the Mobile Application), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with your access to, use of, inability to use or the results of use of the Website, the Mobile Application or your downloading or use of any Content, any websites linked to the Website, the Mobile Application or the material on such websites.
    • 8.5 Without prejudice to the generality of clause 8.4, you agree that in no event shall The Entertainer be liable for:
    • 8.5.1 Any loss or series of related losses valued in excess of US$ 100;
    • 8.5.2 any direct, indirect, punitive, exemplary or consequential loss or damages;
    • 8.5.3 any loss of reputation, income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption; and
    • 8.5.4 any loss or damage due to viruses that may infect your computer equipment, software, data or other property in connection with your access to, use of, inability to use or the results of use of the Website, the Mobile Application, or your downloading or use of any Content, any websites linked to the Website or the Mobile Application or the material on such websites.
    • 8.6 You fully indemnify The Entertainer for any loss or damage suffered by The Entertainer for any breach by you of these Terms.

    9. Miscellaneous
    • 9.1 These Terms shall be governed by and construed in accordance with the laws of Kuwait and the Federal laws of Kuwait as interpreted in Kuwait. Disputes arising in connection with these Terms or the Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Kuwait.
    • 9.2 These Terms represent the entire understanding and agreement between The Entertainer and you concerning your use of the Website, the Mobile Application and the Content. Any and all previous courses of dealing, written or oral understandings, discussions, representations, correspondence and communications between The Entertainer and you are hereby superseded. You hereby agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by any party including The Entertainer unless it is expressly set out in these Terms.
    • 9.3 All notices shall be given to us via email at info@theentertainerme.com.
    • 9.4 If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.
    • 9.5 We may assign, transfer, or subcontract any or all of our rights and obligations under these Terms at any time.
    • 9.6 These terms may be available in English and Arabic languages. For the avoidance of doubt the English-language version shall at all times take precedence in the event of any discrepancy.
    • YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE “I AGREE” OR “I ACCEPT” BUTTON, OR BY ACCESSING OR USING THE SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED AS A MEMBER. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS THE WEBSITE OR THE MOBILE APPLICATION OR BENEFIT FROM THE SERVICES OR USE THE ENTERTAINER CONTENT.

    Hotel Rules Of Use
    .

    1. One Complimentary Night

    Book One Night. Get One Free

    • This offer is valid for ONE complimentary night when a night of equal or greater value is purchased at BEST AVAILABLE RATES. Based on consecutive nights stay. Applies to room only rate, excluding breakfast (unless otherwise specified).
    • This voucher is valid for a maximum of one complimentary night per room.
    • The lowest nightly rate quoted will qualify as the complimentary night.
    • An advance booking must be made directly with the hotel’s reservations prior to arrival. The offer is not valid for walk-ins without prior reservation.
    • When making a booking, identify yourself as an Entertainer Member and request the Best Available Rate using your Entertainer Travel Voucher offer.
    • Offer is Subject to Availability of rooms allocated to this promotion at the time of booking.
    • Bookings must be made and travel completed by the stated expiration date on the voucher.
    • The Entertainer Travel Voucher displayed on your mobile device must be presented at hotel reception at time of arrival at check-in. You must enter your four digit code at this time to redeem the offer. The hotel will also need to enter the four digit hotel code to validate and apply the offer.
    • You may also receive 20% off the Best Available Rate including breakfast for 2, for additional nights of your hotel stay, after you have redeemed the One Complimentary Night voucher offer.
    • Valid for travel until December 30, 2017.

    2. Terms And Conditions
    • Entertainer Member rates are based on a discount off Best Available Rates.
    • Rates quoted are based on single, twin or double occupancy. Additional charges may apply for extra person/s.
    • Rates are quoted in local currency or as specified by the hotel.
    • Rates do not include air travel, hotel transfers or other inclusions unless otherwise specified.
    • All rates and offers are Subject to Availability of rooms allocated to this promotion at the time of booking.
    • The 20% Entertainer Member Card offer is valid for single night bookings or additional nights of your hotel stay. This discount does not apply to the nights booked using the Complimentary Night Offer using your voucher
    • Entertainer Member Offers may not be combined with the hotel’s “Advance Purchase Rates” or any other promotions including summer or Ramadan special rates
    • This discount offer does not apply to corporate, group or convention rates or travel agency bookings and may not be combined with other discount offers or programs and rates on third party travel or daily deal websites.
    • This offer is only valid in conjunction with Best Available Room Rates offered directly by the hotel reservations to the general public. Includes Best Available Rates published on each hotel website.
    • Entertainer Travel hotel rates and offers may not be available during public holiday periods and minimum night stays or seasonal restrictions may apply.
    • This offer is only valid for bookings made directly with the hotel reservations.

    3. Frequently Asked Questions
    • What is the Best Available Rate?
    • The Entertainer Travel hotel rates and offers are based on a discount off the Best Available Rate. The Best Available Rate is the fully flexible “non-restricted” room only rate of the day quoted directly by the hotel reservations to the general public and is generally published on the hotel website. It may also be referred to as Best Flexible Rate. The Best Available Rate varies from the hotels’ other promotional rates including Weekend Package rates, Advance Purchase rates and Summer/Ramadan rates. The Entertainer Travel offers are not valid in conjunction with any of these promotional rates.
    • What is subject to availability?
    • The Entertainer Travel offers are subject to availability of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the offer will then no longer be available to members even if the hotel still has rooms available to be sold at full rate. Please check availability of this offer with hotel reservations at the time of booking.
    • What are public holidays and seasonal restrictions?
    • Entertainer Travel hotel rates and offers may not be available during public holiday periods including Eid holidays in GCC destinations. Some hotels may also have a minimum night stay requirement for all bookings or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to Entertainer Members. Please check with the hotel prior to making a booking.
    • Are both offers valid at the same time?
    • You may use the Complimentary Night Voucher offer for the first two nights of your booking. The 20% discount offer will only apply to additional nights of your stay.