FAQs By Product

Careers

• How can I be sure that my CV has been received?
  Answer:

  You will immediately get a notification by email to confirm the receipt of your application.

• Go to Careers

American Express

• Can I settle my expenses in installments?
  Answer:

  Yes, you can at your ease with three payment options at any of Gulf Bank's branches:  8.33%, 25%, and 100%.

• Can I withdraw cash on my card?
  Answer:

  Yes,  up to 40% of your card's credit limit.

• Go to all questions about American Express

Credit Cards

• Are my credit card details safe on the Internet?
  Answer:

  Yes. Your credit card information is absolutely safe and secure online.

• Can anyone else see my account information?
  Answer:

  No.  Gulf Bank's Online Banking service assures you the maximum security by utilizing VeriSign to protect all of the online interactions in an absolutely secure banking environment. Nobody else can see your account information. Only you can access it using your personal PIN and Password. It is safe and secure.

• Go to all questions about Credit Cards

EMV

• Do I have a choice whether to take an EMV chip card or not?
  Answer:

  This policy is in accordance to the Central Bank of Kuwait and will be to your benefit to switch to a Gulf Bank EMV chip card

   

• Does this new EMV chip card mean that my old magnetic card was not safe and secure?
  Answer:

  No – it means that the EMV chip card is an enhancement of an already safe and secure payment system.  This is the next new, advanced, safe and reliable step in payments both locally and internationally.

• Go to all questions about EMV

ATMs

• What are the fees to use an ATM?
  Answer:

  As a Gulf Bank customer using a Gulf Bank ATM card at a Gulf Bank ATM machine, there are absolutely no fees. Find the nearest Gulf Bank ATM by using the branch locater search tool on our website.

• What is the daily withdrawal limit on my ATM card?
  Answer:

  You may withdraw up to KD 800 cash per day with your ATM card.

• Go to all questions about ATMs

Online Banking

• Can I use Online Banking outside of Kuwait?
  Answer:

  Yes. You can use Online Banking anytime and from anywhere in the world as long as you have access to an Internet connection and an Internet browser.

• How do I sign up?
  Answer:

  Simply click on the 'Sign up' button and you below the Online Banking section on our homepage. Then enter your ATM card number, ATM PIN number, create a login name (up to 10 characters) and create an alphanumeric password of minimum 6 and maximum 8 characters to complete the sign-up process.

• Go to all questions about Online Banking

Two Factor Authentication

• How can I register for this feature?
  Answer:

  All Gulf Bank Online Banking Customers will be prompted to register when they log in to Online Banking.  New online banking customers will be prompted on sign up to Online Banking.

   

  You can register by visiting our website at www.e-gulfbank.com and choosing Personal Online Banking under Login. You will need to follow the steps after entering your login name.
  

• Is it a lengthy process?
  Answer:

  No, it will take you only 5 minutes.

• Go to all questions about Two Factor Authentication

Discount Program

• How long is the discount valid for?
  Answer:

  For as long as you have a valid GB card you will enjoy the discounts listed.

How much is the discount?

Answer:

It varies from merchant to merchant.

Loans

• How do I approach Gulf Bank for a Loan?
  Answer:

  • Call Telebanking at 1805 805 at any time, or

  • Apply online, or

  • Visit any of Gulf Bank's branches

• How is a secured loan different?
  Answer:

  With a secured loan, customers secure the loan with a pledge of collateral, such as a fixed deposit.  With an unsecured loan, the loan is not secured by any collateral, but requires the salary of the customer to be transferred to Gulf Bank.

• Go to all questions about Loans

Investments

• How can I buy these funds?
  Answer:

  Please contact our call center on 1 805805.

Premium Savings Account

• Can I get more than one reward voucher?
  Answer:

  Yes.  For every three consecutive months your balance of KD 100,000 & above stays with us, you will get a KD 100 Voucher from Home Centre.

• How do I qualify to get the voucher?
  Answer:

  You need to keep a balance of KD 100,000 & above for 3 consecutive months, and you will get a voucher of KD 100 from Home Center.

• Go to all questions about Premium Savings Account

Time Deposits

• Can I break my Time Deposit before it matures?
  Answer:

  Yes. You can withdraw your Time Deposit before it matures, but you will lose the interest.

• Can I check my Time Deposit 24/7?
  Answer:

  Yes, you will be able to check your balance if you have registered with Mobile Banking to receive SMS alerts, and on the Internet Banking site.

• Go to all questions about Time Deposits