Gulf Mobile Plus

• Can I modify or cancel my Alerts?
  Answer:

  Yes, you can modify or cancel your Alerts at any time.
• What is ‘Gulf Mobile Plus’?
  Answer:

  Gulf Mobile Plus is, quite simply, a SMS banking service that lets you access bank account status and a host of numerous banking transactions. It is conducted through a secure mobile banking application that enables you to transfer funds, pay credit card bills, and do much more at the press of a mobile's button.
  
   
  
  You can perform two types of SMS banking operations, referred to as SMS Pull Messages and SMS Push Messages. (Alerts)
  
  
• How is it different from the existing services of Gulf Bank?
  Answer:

  SMS Push Messages (Alerts) is a service, where the bank sends Alerts to your phone for a predetermined condition. These include point of sale purchase, salary credit, ATM withdrawals and a host of other services.

   

  SMS Pull Messages is a service where customers request the Bank using a mobile banking application and receives a reply immediately. Customers also enjoy the convenience of banking, while being completely mobile, in Kuwait and abroad.
  
  
  
  
• Why do I need Gulf Mobile Plus?
  Answer: Gulf Mobile Plus offers secure and convenient menu-based Mobile Banking that enables customers to conduct their banking needs on the move. No need to come to branch and queue, order cheque books and inquire about your account balance & statements. Gulf Mobile plus gives you updates on the spot, without the need to go to an ATM or log online.
• What are the various features available on Gulf Mobile Plus?
  Answer:

  Gulf Mobile Plus offers a very wide variety of features to make banking convenient:

  • Balance inquiry
  
  • Last 5 transactions
  
  • Funds transfer
  
  • Credit card balance
  
  • Credit to account transfers
  
  • Credit card payments
  
  • Cheque book request
  
  • Change password
  
  
• How do I register for the Gulf Mobile Plus service?
  Answer:

  To register for Gulf Mobile Plus, customers can visit the nearest Gulf Bank branch and download the application. Alternatively call 805805, or download the application directly by visiting our web site www.e-gulfbank.com

   

  You can then use the PULL service in two ways; if your mobile phone supports Java, you can download our menu-driven application.
  
  
• What are the prerequisites for using Gulf Mobile Plus?
  Answer:

  You need to have a Java-enabled handset (Smart phone). Please check compatibility of your model by clicking here. Your mobile phone number needs to be registered with Gulf Bank in order to use the Mobile Banking PULL facility.
  
  

  You can do this by:

  
  
  • Visiting e-gulfbank.com and updating your mobile number under the “Mobile Banking” section.
  
  • Speaking to our 24-hour Customer Care representative on 805805.
  
  
• How to download Gulf Mobile Plus application?
  Answer: There are two ways to download the Gulf Mobile Plus application:
  
  • Visit any Gulf Bank branch and ask for the Java application
  
  • Download Gulf Mobile Plus application from e-gulfbank.com
  
  
• How do I know whether my mobile is Java enabled?
  Answer: The Gulf Mobile Plus application is compatible with the mobile handsets listed at e-gulfbank.com, or to check whether your phone is Java-enabled, please refer to your phone book manual or the phone manufacturer's website. [If you can download games onto your mobile phone, then it is Java-enabled.]
• What are the charges for Gulf Mobile Plus and the application?
  Answer: First year is free. KD 10 is applicable as annual charges during the following year. *There is no limit to the transactions you can make/request with the PULL mobile banking service
• While downloading, I get a message saying "Untrusted Application". What should I do?
  Answer: Please select ‘Yes’ for this option. This option is specific to the mobile device and will not affect the application or mobile phone, or cause any security issues.
• How do I activate the Gulf Mobile Plus service?
  Answer:

  Once the customer installs the PULL software on their mobile phone, they will be asked to enter a password and confirm it.

  For security reasons, the password prompt will appear everytime the customer wishes to use the application.

  All requests made by customers are based on menu selection and require no codes to be entered, like other products in the market.
  
  
• Can I change my Gulf Mobile Plus Password?
  Answer:

  Yes, Gulf Mobile Plus provides you with the option of changing your PIN for the application by entering the old one and followed by entering the new one.
  
  
• What if I forget my Gulf Mobile Plus Password?
  Answer:

  Your Gulf Mobile Plus will get locked after three consecutive wrong tries. To unlock it, please refer to the next FAQ.
  
  
• How do I unlock my application?
  Answer:

  By simply calling 805805 and providing your details
  
  
• What if I lose my mobile?
  Answer:

  If such a case was to happen, you are required to contact GB immediately and inform loss of phone, followed by contacting your SIM card provider.
  
  
• What if I change my mobile handset or change the SIM card of my mobile?
  Answer: Changing your number is simply done by calling 805805 or by visiting your branch.
• Can anyone else use my Gulf Mobile Plus?
  Answer: No one other then the account & mobile number holders can use this service, as both are required to use the service.
• What if my mobile goes off during a transaction because of low battery?
  Answer: If your mobile goes off because of low battery, the selected service will remain pending and can be completed the next time you log in to Gulf Mobile Plus.
• What if I receive a call or SMS while fetching details?
  Answer: All messages will be received in your inbox and will not be affected by incoming calls.
• Does Gulf Mobile Plus have a similar appearance on all phones?
  Answer: The appearance of the application can differ depending on the mobile phone being used, but functions and transactions remain the same.
• Can I receive SMS alerts for the secondary account?
  Answer:

  No. The service only applies to mobile number registered to the First Account holder.
• How can I still get the SMS if I change my mobile?
  Answer:

  Just call 805805 and give them your new mobile number and we will ensure that you receive the alerts to the new mobile number.
• How do I register?
  Answer:

  By simply calling 805805 or visiting any Gulf Bank branch. The service is also available through e-gulfbank.com.
• If I have a Joint Account, who will get the SMS alert?
  Answer:

  Only one mobile number will receive the SMS alert,  which will be the mobile number registered to the First Account holder.
• What are the charges for Gulf Mobile Plus?
  Answer: The First Year is free of charge. For the subsequent years, there will be a KD 10 charge per annum.
• When will I receive the Alerts?
  Answer:

  Our SMS alerts are in real time and are sent instantly once a transaction is made.  Delays may occur when the mobile network service provider is being heavily used.