FAQs By Product

ATM Deposit Only Card

• Can the designated employee have any access to the account?
  Answer:

  No, the designated employee will only have an access on depositing cash or cheques to the account.

• How many ATM Deposit cards can be produced for an account?
  Answer:

  As many as you need.

• Go to all questions about ATM Deposit Only Card

Gulf Connect

• How can I apply?
  Answer:

  You do not need to apply. If you have a valid Gulf Bank account number with an active ATM card, you can use this service easily.

• How can I use this service?
  Answer:

  The service is quite simple to use, just call 1889900 and follow these steps:

  • Enter your Account number

  • Enter your ATM PIN number

  Then follow the recorded message that instructs you how to reach the service you desire.

• Go to all questions about Gulf Connect

Safety Deposit Box

• What if I lost the key to my safety deposit box?
  Answer:

  Please call Gulf Bank on 1805805 immediately when you find out and at anytime.

• Who can open my safety deposit box?
  Answer:

  Only you can open the safety deposit box. With the dual key system, you will keep one key and the other remains at the branch, and the box can only be opened by turning both keys together and at the same time.

• Go to Safety Deposit Box

Western Union

• Can I use Western Union through online banking?
  Answer:

  No. The money transfer through Western Union cannot be done online at the moment.  You must visit Gulf Bank to process the transaction and sign the form.

• Do I need an account to transfer by Western Union?
  Answer:

  No. The Western Union service is available to all customers - even for those who don't have a Gulf Bank Account.

• Go to all questions about Western Union

Careers

• How can I be sure that my CV has been received?
  Answer:

  You will immediately get a notification by email to confirm the receipt of your application.

• Go to Careers

How can I submit my CV online?

Answer:

Simply go to "Career Opportunities" section on the website, select the job that you are interested in applying for, and press Submit.

• Go to Careers

Boom

• Can I open a Boom Account without parental signature?
  Answer:

  No. Parental signature is mandatory.

• Can the mother of the child open Boom?
  Answer:

  Yes,  the mother of the child can open a Boom account along with the child's birth certificate.

• Go to all questions about Boom

Nassour

• Can I open Nassour without parental signature?
  Answer:

  No. Parental signature is mandatory.

• Can the mother of the child open Nassour?
  Answer:

  Yes,  the mother of the child can open a Nassour account with the child's birth certificate.

• Go to all questions about Nassour

American Express

• Can I settle my expenses in installments?
  Answer:

  Yes, you can at your ease with three payment options at any of Gulf Bank's branches:  8.33%, 25%, and 100%.

• Can I withdraw cash on my card?
  Answer:

  Yes,  up to 40% of your card's credit limit.

• Go to all questions about American Express

Credit Cards

• Are my credit card details safe on the Internet?
  Answer:

  Yes. Your credit card information is absolutely safe and secure online.

• Can anyone else see my account information?
  Answer:

  No.  Gulf Bank's Online Banking service assures you the maximum security by utilizing VeriSign to protect all of the online interactions in an absolutely secure banking environment. Nobody else can see your account information. Only you can access it using your personal PIN and Password. It is safe and secure.

• Go to all questions about Credit Cards

EMV

• Do I have a choice whether to take an EMV chip card or not?
  Answer:

  This policy is in accordance to the Central Bank of Kuwait and will be to your benefit to switch to a Gulf Bank EMV chip card

   

• Does this new EMV chip card mean that my old magnetic card was not safe and secure?
  Answer:

  No – it means that the EMV chip card is an enhancement of an already safe and secure payment system.  This is the next new, advanced, safe and reliable step in payments both locally and internationally.

• Go to all questions about EMV

Current Account

• Can I check my statement of account online?
  Answer:

  Yes. You can check your updated statement of account online, at anytime and anywhere you are.

• What documents do I need to open a current account?
  Answer:

  All what you need is your Civil ID, and a minimum deposit of KD 200.

• Go to all questions about Current Account

ATMs

• What are the fees to use an ATM?
  Answer:

  As a Gulf Bank customer using a Gulf Bank ATM card at a Gulf Bank ATM machine, there are absolutely no fees. Find the nearest Gulf Bank ATM by using the branch locater search tool on our website.

• What is the daily withdrawal limit on my ATM card?
  Answer:

  You may withdraw up to KD 800 cash per day with your ATM card.

• Go to all questions about ATMs

Mobile Banking

• Can anyone else use my Mobile Banking?
  Answer:

  No one other then the account & mobile number holders can use this service, as both are required to use the service.

• Can I change my Mobile Banking Password?
  Answer:

  Yes, Mobile Banking provides you with the option of changing your PIN for the application by entering the old one and followed by entering the new one.
  

• Go to all questions about Mobile Banking

Online Banking

• Can I use Online Banking outside of Kuwait?
  Answer:

  Yes. You can use Online Banking anytime and from anywhere in the world as long as you have access to an Internet connection and an Internet browser.

• How do I sign up?
  Answer:

  Simply click on the 'Sign up' button and you below the Online Banking section on our homepage. Then enter your ATM card number, ATM PIN number, create a login name (up to 10 characters) and create an alphanumeric password of minimum 6 and maximum 8 characters to complete the sign-up process.

• Go to all questions about Online Banking

Gulf Rewards

• How long is the discount valid for?
  Answer:

  For as long as you have a valid GB card you will enjoy the discounts listed.

• How much is the discount?
  Answer:

  It varies from merchant to merchant.

• Go to all questions about Gulf Rewards

Loans

• How do I approach Gulf Bank for a Loan?
  Answer:

  • Call Telebanking at 1805 805 at any time, or

  • Apply online, or

  • Visit any of Gulf Bank's branches

• How is a secured loan different?
  Answer:

  With a secured loan, customers secure the loan with a pledge of collateral, such as a fixed deposit.  With an unsecured loan, the loan is not secured by any collateral, but requires the salary of the customer to be transferred to Gulf Bank.

• Go to all questions about Loans

Additional Salary Package

• What documents do I need to open a salary account?
  Answer:

  Opening a salary account is simple and easy. The only documents you need are a valid  Civil ID and up to date salary certificate.

• Do I get any discounts for using my Gulf Bank card?
  Answer:

  Yes. Gulf Bank offers you the biggest and best rewards program in Kuwait. With the Gulf Rewards program, you can enjoy exclusive discounts at major outlets in Kuwait when you pay for your purchase with a Gulf Bank card.

• Go to all questions about Additional Salary Package

Professionals Package

• How do I know if my salary is debited?
  Answer:

  As a salary account customer, you will receive instant SMS messages in Arabic or English depending on your choice of language, which will help you keep track of not just when your salary has been debited but will help you keep track of all your account information.

• When can I receive my ATM card?
  Answer:

  You will receive your ATM card within 2 to 3 working days.

• Go to all questions about Professionals Package

Salary Packages

• Do I get any discounts for using my Gulf Bank card?
  Answer:

  Yes.  Gulf Bank offers you the biggest and best rewards program in Kuwait. With the Gulf Rewards program, you can enjoy exclusive discounts at major outlets in Kuwait when you pay for your purchase with a Gulf Bank card.

• Do I have 24/7 access to my accounts?
  Answer:

  Yes.  With Gulf Bank, you have access to your account anywhere, anytime. Simply log on to e-gulfbank.com and enjoy full access to all your account information. Or call our Telebanking service at 1805805 and our Customer Service Representatives will be delighted to assist you on any of your requirements.

• Go to all questions about Salary Packages

Al Danah Account

• Are there any cancellation charges?
  Answer:

  No.  This is your money after all and you can choose to close your account with no fee or deductions applicable.

• How are the actual draws conducted?
  Answer:

  The draws are conducted in the presence of a representative of the Ministry of Commerce. The Kuwait Ministry of Commerce supervises the process. All accounts that meet the eligibility are entered in the program, which randomly and electronically selects the winner, after assigning respective chance values.

• Go to all questions about Al Danah Account

Investments

• How can I buy these funds?
  Answer:

  Please contact our call center on 1 805805.

Premium Savings Account

• Can I get more than one reward voucher?
  Answer:

  Yes.  For every three consecutive months your balance of KD 100,000 & above stays with us, you will get a KD 100 Voucher from Home Centre.

• How do I qualify to get the voucher?
  Answer:

  You need to keep a balance of KD 100,000 & above for 3 consecutive months, and you will get a voucher of KD 100 from Home Center.

• Go to all questions about Premium Savings Account

Time Deposits

• Can I break my Time Deposit before it matures?
  Answer:

  Yes. You can withdraw your Time Deposit before it matures, but you will lose the interest.

• Can I check my Time Deposit 24/7?
  Answer:

  Yes, you will be able to check your balance if you have registered with Mobile Banking to receive SMS alerts, and on the Internet Banking site.

• Go to all questions about Time Deposits

Freedom

• Do I need my parents to open the account for me?
  Answer:

  No. There is no need to obtain parental signature when opening a Freedom account.

• Does Freedom offer Interest?
  Answer:

  Freedom offers you a Savings account with a choice to open Freedom as an interest bearing savings account or as a Freedom non-interest bearing savings account.

• Go to all questions about Freedom

red

• Can I open red without parent's signature?
  Answer:

  Yes. There is no need to obtain parental signature when opening a red account.

• Does red offer Interest?
  Answer:

  red offers you a Savings account with interest or as non-interest bearing account red current account.

• Go to all questions about red