Gulf Bank > FAQs

FAQs

FAQs by Topic

Security

Will Gulf Bank request my account information by e-mail?
Answer:
No, Gulf Bank will NEVER ask for your bank account information by e-mail. Gulf Bank uses the secure Mailbox feature within our Online Banking site to contact you. Do not divulge your personal access details to any website or e-mail. Please delete such e-mails and/or report them.
Will Gulf Bank request my account information by e-mail?
Answer:
No, Gulf Bank will NEVER ask for your bank account information by e-mail. Gulf Bank uses the secure Mailbox feature within our Online Banking site to contact you. Do not divulge your personal access details to any website or e-mail. Please delete such e-mails and/or report them.

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Accessibility

Can anyone else see my account information?
Answer: No. Gulf Bank's Online Banking service assures you the maximum security by utilizing VeriSign to protect all of the online interactions in an absolutely secure banking environment. Nobody else can see your account information. Only you can access it using your personal PIN and Password. It is safe and secure.
Do I have 24/7 Access to my accounts?
Answer: Yes. With Gulf Bank, you have access to your account anywhere, anytime. Simply log on to e-gulfbank.com and enjoy full access to all your account information. Or call our Telebanking service at 805805 and our Customer Service Representatives will be delighted to assist you on any of your requirements.

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Benefits from Working with Gulf Bank

Do I get any special discounts at stores around Kuwait when using my Gulf Bank card?
Answer: Yes! Gulf Bank offers you the biggest and best reward programs in Kuwait. With the Gulf Rewards program, you can enjoy exclusive discounts at over 220 outlets in Kuwait when you pay for your purchase with a Gulf Bank card.
How can I increase my chances of winning?
Answer:
The number of chances you earn are directly linked to the balance in your account as on the closing date announcement for the next draw, which is treated as the cut-off date.

KD 300,000 draw: For every KD 50 that you have in your account, you get one chance to enter the draw that could make you the lucky winner of KD 300,000.

One Million KD Draw: For every KD 100 that you have in your account, you get one chance to enter the draw that could make you the lucky winner of a grand prize of One Million KD to be given away at the largest prize draw ever to be held in the Middle East.

So increase your balances and save longer -- you could be the next lucky Al Danah winner.

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Charges and Fees

How can I qualify for the monthly draws that RED account holders are eligible for?
Answer: Every KD50 deposit will give you a chance to enter the draws – no limitations!
How can I qualify for the monthly draws that RED account holders are eligible for?
Answer: Every KD50 deposit will give you a chance to enter the draws – no limitations!

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Lost or Forgotten

What if I think my credit card number is being fraudulently used or if I don't recognize a merchant listed on my statement?
Answer: Please call Gulf Bank on 805805 immediately. If you are outside Kuwait, please call us on +965_____
What if my ATM card is lost or stolen?
Answer: If your card is lost or stolen, you should immediately report this to Gulf Bank - Call 805805 or +965 2444 383 if you are outside Kuwait. You won't be liable for any unauthorized purchases or withdrawals from your account when you notify Gulf Bank promptly.

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My Account Information

Do all accounts accrue interest?
Answer: All of our savings accounts accrue interest.
Do all accounts accrue interest?
Answer: All of our savings accounts accrue interest.

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Telebanking

How can I check my account status?
Answer:
1. Dial 805805
2. Press 1 for Arabic or 2 for English
3. Press 1
4. Enter 8 digit account number followed by #
5. Enter 4 digit PIN number followed by #
6. Press 1
7. Press 5
How can I transfer funds between my accounts
Answer:
1. Dial 805805
2. Press 1 for Arabic or 2 for English
3. Press 1
4. Enter 8 digit account number followed by #
5. Enter 4 digit PIN number followed by #
6. Press 2
7. Press 1

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Types of Services

Can I break my Term Deposit before it matures?
Answer: Yes you ay withdraw you Term Deposit before it matures, but you will be charged a fee of KD20 and will lose the interest.
How can I apply to have a Gulf Bank credit card?
Answer: Its simple and easy -- just fill in an application and bring it to us along with your salary certificate. You will receive your card within 3 business days!

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FAQs by Product

Salary LCD Promotion

What is Gulf Bank’s new Salary promotion?
Answer:
A chance to win a 52” LCD TV everyday.
Who is eligible to win this promotion?
Answer:
Kuwaitis with a minimum salary of KD 350, as well as expatriates with salaries KD 1000 and above, who transfer their salaries in 2008 are eligible to take part in this promotion.

Go to all questions about Salary LCD Promotion

Gulf Connect

How can I apply?
Answer: You do not need to apply. If you have a valid Gulf Bank account number with an active ATM card, you can use this service easily.
How can I use this service?
Answer:
The service is quite simple to use, just call 889900 and follow these steps:
- Enter your Account number
- Enter your ATM PIN number
Then follow the recorded message that instructs you how to reach the service you desire.

Go to all questions about Gulf Connect

Gulf Mobile Plus

Can I modify or cancel my Alerts?
Answer:
Yes, you can modify or cancel your Alerts at any time.
Can I receive SMS alerts for the secondary account?
Answer:
No. The service only applies to mobile number registered to the First Account holder.

Go to all questions about Gulf Mobile Plus

Safety Deposit Box

What if I lost the key to my safety deposit box?
Answer:
Please call Gulf Bank on 805805 immediately when you find out and at anytime.
Who can open my safety deposit box?
Answer:
Only you can open the safety deposit box. With the dual key system, you will keep one key and the other remains at the branch, and the box can only be opened by turning both keys together and at the same time.

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Travel Insurance

Can I apply if I don't have an account with Gulf Bank?
Answer:
Yes, you can. Please visit any Gulf Bank branch, and our customer service staff will be glad to assist you.
What documents do I need to apply for Travel Insurance
Answer:
All that you need to bring is your civil ID.

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Western Union

Can I use Western Union through online banking?
Answer:
No. The money transfer through Western Union Cannot be done online at the moment. You must visit Gulf Bank to process the transaction and sign the form.
Do I need an account to transfer by Western Union?
Answer:
No. The Western Union service is available to all customers - even for those who don't have a Gulf Bank Account.

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Careers

How can I be sure that my CV has been received?
Answer:
You will immediately get a notification by email to confirm the receipt of your application.
How can I submit my CV online?
Answer:
Simply go to "Career Opportunities" section on the website, select the job that you are interested in applying for, and press Submit.

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Boom

Can I open a Boom Account without parental signature?
Answer:
No. Parental signature is mandatory.
Can the mother of the child open Boom?
Answer:
Yes, the mother of the child can open a Boom account along with the child's birth certificate.

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Nassour

Can I open Nassour without parental signature?
Answer:
No. Parental signature is mandatory.
Can the mother of the child open Nassour?
Answer:
Yes, the mother of the child can open a Nassour account with the child's birth certificate.

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American Express

Can I settle my expenses in installments?
Answer: Yes, you can at your ease with three payment options at any of Gulf Bank's branches: 8.33%, 25%, and 100%.
Can I withdraw cash on my card?
Answer: Yes, up to 40% of your card's credit limit.

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Credit Cards

Are my credit card details safe on the Internet?
Answer:
Yes. Your credit card information is absolutely safe and secure online.
Can anyone else see my account information?
Answer:
No. Gulf Bank's Online Banking service assures you the maximum security by utilizing VeriSign to protect all of the online interactions in an absolutely secure banking environment. Nobody else can see your account information. Only you can access it using your personal PIN and Password. It is safe and secure.

Go to all questions about Credit Cards

EMV

What is an EMV chip card?
Answer: An EMV (Europay, MasterCard, Visa) chip card is a card issued by Gulf Bank that is embedded with an electronic chip that has enhanced security against fraud.
How is it different from my current card?
Answer:
The only difference between your current card and the EMV chip card will be that your card(s) will now contain an embedded technology chip – you will continue to have the magnetic stripe on your card.

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Current Account

Can I check my statement of account online?
Answer: Yes. You can check your updated statement of account online, at anytime and anywhere you are.
What documents do I need to open a current account?
Answer: All what you need is your Civil ID, and a minimum deposit of KD 200.

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ATMs

What are the fees to use an ATM?
Answer: As a Gulf Bank customer using a Gulf Bank ATM card at a Gulf Bank ATM machine, there are absolutely no fees. Find the nearest Gulf Bank ATM by using the branch locater search tool on our website.
What is the daily withdrawal limit on my ATM card?
Answer: You may withdraw up to KD 500 cash per day with your ATM card.

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Online Banking

Can I use Online Banking outside of Kuwait?
Answer:
Yes. You can use Online Banking anytime and from anywhere in the world as long as you have access to an Internet connection and an Internet browser.
How to login to Online Banking?
Answer:
Simply click on 'Login' below the Online Banking section on our home page. A new window will open and you can select your preferred language and then enter your login name, ATM PIN number and password.

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Gulf Rewards

How long is the discount valid for?
Answer:
For as long as you have a valid GB card you will enjoy the discounts listed.
How much is the discount?
Answer: It varies from merchant to merchant.

Go to all questions about Gulf Rewards

Loans

How do I approach Gulf Bank for a Loan?
Answer:
- Call Telebanking at 805 805 at any time, or
- Apply online, or
- Visit any of Gulf Bank's branches
How is a secured loan different?
Answer:
With a secured loan, customers secure the loan with a pledge of collateral, such as a fixed deposit. With an unsecured loan, the loan is not secured by any collateral, but requires the salary of the customer to be transferred to Gulf Bank.

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Salary Packages

Do I get any discounts for using my Gulf Bank card?
Answer: Yes. Gulf Bank offers you the biggest and best rewards program in Kuwait. With the Gulf Rewards program, you can enjoy exclusive discounts at major outlets in Kuwait when you pay for your purchase with a Gulf Bank card.
Do I have 24/7 access to my accounts?
Answer: Yes. With Gulf Bank, you have access to your account anywhere, anytime. Simply log on to e-gulfbank.com and enjoy full access to all your account information. Or call our Telebanking service at 805805 and our Customer Service Representatives will be delighted to assist you on any of your requirements.

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Al Danah Account

Are there any cancellation charges?
Answer: No. This is your money after all and you can choose to close your account with no fee or deductions applicable.
How are the actual draws conducted?
Answer: The draws are conducted in the presence of a representative of the Ministry of Commerce. The Kuwait Ministry of Commerce supervises the process. All accounts that meet the eligibility are entered in the program, which randomly and electronically selects the winner, after assigning respective chance values.

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Investments

How can I buy these funds?
Answer: Please contact our call center on 805805.

Time Deposits

Can I break my Time Deposit before it matures?
Answer:
Yes. You can withdraw your Time Deposit before it matures, but you will lose the interest.
Can I check my Time Deposit 24/7?
Answer:
Yes, you will be able to check your balance if you have registered with Gulf Mobile Plus to receive SMS alerts, and on the Internet Banking site.

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Freedom

Do I need my parents to open the account for me?
Answer: No. There is no need to obtain parental signature when opening a Freedom account.
Does Freedom offer Interest?
Answer: Freedom offers you a Savings account with a choice to open Freedom as an interest bearing savings account or as a Freedom non-interest bearing savings account.

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