Employees complete a 4-week program on Gulf Bank’s products and services using communications app, Zoom

Kuwait, 13 June 2020: Gulf Bank recently concluded its first remote training program for employees, which was held through the video and audio communications app, Zoom. In the face of the exceptional circumstances imposed by the COVID-19 pandemic, Gulf Bank has safely resumed projects across its various departments, including employee training.

The four-week training program was held for a group of 25 employees, and included a detailed overview of Gulf Bank’s products, customer service, sales department, and more. Throughout the program, employees were regularly evaluated to confirm their readiness to work at the Bank’s various branches and Customer Contact Center.

Commenting on the virtual training program, General Manager of Human Resources at Gulf Bank, Ms. Salma Al-Hajjaj said: “In these extraordinary times, we are grateful to reap the value of our ongoing investment in innovation and technology. Throughout the years, we have always been determined to keep our teams up-to-date with the latest that technology has to offer, and take advantage of various digital tools to enhance the performance of our human resources department. Today, we are proud to be the first bank in Kuwait to have successfully pioneered an integrated, virtual training program for our employees. In the meantime, we will continue to develop innovative ways to deal with future exceptional circumstances both professionally and positively.”

Gulf Bank’s virtual training program is the first of its kind that provides both practical and theoretical training for employees remotely, with a major focus on skill-building. As part of the program, employees were trained in the latest health and safety requirements set in place as a result of the pandemic, while receiving valuable practical training from employees who have been hard at work during these times. The combination of practical and theoretical training aims to prepare employees for work conditions under the pandemic, while boosting their confidence in their roles.

It is worth noting that Gulf Bank is currently welcoming customers at a select number of branches throughout the country, and is keen on applying all the necessary precautionary measures to ensure the regular sterilization of its locations. These measures include taking customers’ temperatures at the entrance, maintaining physical distance, and ensuring both customers and staff are wearing gloves and masks at all times. Gulf Bank is committed to applying the best preventive health measure to ensure the safety of both its clients and staff.