Kuwait, 02 October 2019: Gulf Bank is launching its updated interactive voice recording (IVR) service, introducing both new features and increasing security. The new IVR service is designed to enhance customer experience by connecting callers to their desired point of contact more efficiently. Gulf Bank callers can also now authenticate their mobile banking through the IVR system, as well as activate their Gulf Bank cards.

The new IVR system aims to increase customer satisfaction, offering customers clear and direct IVR functions that expedite the process of providing customers with their desired services. By offering more direct and accessible menu items, calls are routed to the correct point of contact from the start of the phone call, increasing customer satisfaction and ensuring customers’ needs are met quickly.

One of the many benefits of Gulf Bank’s updated IVR system is an added layer of security. Consumers can now set a security number for the phone service, to reap the full benefits of safe and secure banking with the added convenience of carrying out their transactions at the time and place of their choosing. Gulf Bank callers can now authenticate their mobile banking through the IVR system, as well as activate their Gulf Bank cards, including debit, credit and prepaid cards. The new IVR system also enables customers to carry out most transactions without having to speak to a customer service representative, saving customers both time and effort.

“At Gulf Bank, we always aspire to create new levels of both security and convenience for our customers. The new interactive voice recording system was designed to do just that ⁠— offering our customers a banking experience tailored to their needs,” said Mr. Ahmad Al Amir, Assistant General Manager for External Communications at Gulf Bank. “Not only does the new IVR system offer our clients a quicker turnaround and enhanced user experience, but it is also more secure than ever.”

To find out more about Gulf Bank’s interactive voice recording service, customers can call the Customer Contact Center at 1805805 or direct queries through the WhatsApp service on 65805805. Customers can also visit one of Gulf Bank’s 58 branches or log on to www.e-gulfbank.com. The Gulf Bank Mobile Banking App is also available on the App Store and Google Play.