Gulf Bank customers can now update their personal information via online/mobile banking

Kuwait, 02 February 2020: Gulf Bank customers can now update their personal information quickly and easily as part of an already seamless online banking experience. As part of its ongoing efforts to increase security and improve its online banking experience for customers, Gulf Bank is one of the first banks in Kuwait to introduce a “Know Your Customer” (KYC) service that allows customers to update their personal information via online and mobile banking.

The new KYC measure enables Gulf Bank customers to update their personal information online through the Gulf Bank website or mobile app. By allowing customers the convenience of updating their vital information from the comfort of home, Gulf Bank is increasing security levels for customers’ banking accounts, adding an extra level of security against fraud and high-risk banking transactions. An updated database of customer information also assists the Bank in identifying the needs of different consumer segments, leading to a richer and more relevant banking experience for clients.

The KYC feature allows customers to update their personal information simply by using Gulf Bank’s online and mobile banking service, providing customers with a quick, easy, and secure alternative to visiting a branch in person. By simply logging into their bank accounts, Gulf Bank customers can now update their civil ID information, mobile numbers, email address, home address, work details, and more. It is worth noting that once a customer has updated or confirmed their personal information online, there is no need to visit a branch to update any more information.

Commenting on the new KYC online service, Mr. Ahmad Abul, Assistant General Manager of Digital Banking at Gulf Bank, said: “One of our main goals at Gulf Bank is to provide an unparalleled online and mobile banking experience for our customers. Our customers can now update their personal information anytime and anywhere simply by logging into their bank accounts from the ease and comfort of home. By updating their personal information online, Gulf Bank clients are contributing to a more secure banking experience that protects against fraud and high-risk transactions. As the only bank in Kuwait that currently offers its clients an online KYC service, we recognize how important it is to continue to be leaders in customer convenience, while maintaining unprecedented levels of security and protection.”