Will I be able to access my accounts online?

Yes, you can access your accounts online, 24/7.

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When can I redeem my Cashback Rewards?

The available Cashback rewards can be redeemed anytime and is to redeemed in multiples of KD 10

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What devices will biometrics be available on?

Biometrics can work on any device with enabled fingerprint features, with a front camera.

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What is the AlDanah Account?

AlDanah is a non-interest account, which gives customers the chance to enter draws that will be held year-round.

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What if my phone does not have the Finger Print/Touch ID?

You will not be able to register for biometrics; however, you can login with your password.

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Is there a minimum spend to be eligible for the Gulf Points program with the red plus card?

There is no minimum spends to participate in the Gulf Points program.

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If I have cancelled a transaction, will the points earned for that transaction be also cancelled?

Yes. The points will be cancelled.

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Will my Cashback earned be cancelled when I cancel my Card?

Cashback rewards not redeemed will be forfeited once the card is cancelled.

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What will happen if I do not pay my monthly installment?

If you do not pay the monthly installment, you will not be able to use any of points until the outstanding dues are paid.

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