Announcement

Dear customers,

All Gulf Bank branches will be closed until Thursday April 9th, 2020. Click here to know about the operating branches and how you can still bank with us.

Before you Travel

  • Check that your cards are valid to cover the travel period.

  • Check that you have sufficient credit limits, and also check your account balance.

  • Record card numbers, expiration dates and Bank phone numbers. Keep this record in a safe place separate from your cards. Never write down your PIN number anywhere.

  • Make sure the backside of all your cards is signed in the designated signature panel.

  • Ensure that your SMS notification service is activated to notify you of transactions taking place on your accounts and cards.

  • Download the mobile app of the Bank to track your card usage and spending while traveling.

  • Ensure your online banking access is working.

  • It is always recommended to have sufficient medical insurance while traveling.

  • Ensure that the PC or mobile you are using for booking has the latest update.

  • Never share your 3D Secure one-time password used to protect your online shopping with anyone.

  • The Bank will never ask you to enter your personal information through email or calls; never click on a Web link received by non-trusted emails.

During your Travel

  • Do not leave your cards unattended, whether you’re at work or relaxing in your hotel, and take advantage of the hotel-provided safe for valuables.

  • Do not leave all your cards in one place or wallet, and keep them away from direct sunlight to prevent damage.

  • Never give your card or your PIN number to any person. Ensure to have the card in front of you while doing any transaction.

  • When using ATMs, ensure to inspect the ATM for any foreign objects or devices. Guard your PIN from fraudster "shoulder surfing", and do not accept assistance from anyone.

  • Check your receipts very carefully before signing/entering your PIN, and do not leave the "Tips or Total" line blank.

  • Check the POS screen for accuracy of merchant name and amount to be paid before entering your PIN.

  • Check regularly your card spending through the Bank’s mobile application or online banking application.

  • Activate roaming service or provide alternative contact number for the Bank to reach you when overseas.

  • Avoid using unsecured Wi-Fi, public or shared networks.

  • Should you lose your card or face any issues, immediately contact the Bank’s Call Center.

  • It is always recommended to pay in the local currency of the country you are visiting. Paying in Kuwaiti Dinar abroad will result in higher exchange rate commissions.

  • Save all of your receipts. Once you’re back home, check them carefully against your monthly statements.

  • Ensure that you complete your entire tax documentation fulfillment to avoid future charges.

After your Travel

  • Change your PIN on a regular basis through any Gulf Bank branch/ATM.

  • Check all your cards statements and if in dispute contact the bank immediately.

For more information please call Gulf Bank Customer Service 1805805 or +965 22444383 internationally, our staff will assist you immediately and are available 24/7 for your service.

To download travel tips

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