Before you Travel

  • Ensure your cards are valid for the entire duration of your trip.

  • Confirm sufficient credit limits and check your current account balance.

  • Activate SMS notification services for instant updates on account and card transactions; carefully verify each SMS to confirm transactions are yours.

  • Download and log into the Gulf Bank mobile app to easily track your spending and card activities during your travels.

  • Verify your online banking access before departure.

  • Ensure your devices (computer/mobile) used for online bookings are updated with the latest security patches and antivirus software.

  • Never share your 3D Secure one-time passwords (OTPs) for online shopping with anyone.

  • Remember, Gulf Bank will never request personal information through emails, SMS, or phone calls. Do not click on links from unknown or suspicious emails.

  • Ensure you have travel insurance coverage.

During your Travel

  • Keep your cards secure and never leave them unattended; utilize hotel-provided safes for valuables.

  • Store your cards separately in different secure locations and protect them from extreme conditions such as direct sunlight to prevent damage.

  • Never share your card details or PIN with anyone, and always maintain visibility of your card during transactions.

  • When using ATMs, inspect the machine carefully for unusual devices. Cover your PIN from potential 'shoulder surfers' and never accept unsolicited help from strangers.

  • Carefully review your receipts before signing or entering your PIN. Never leave the 'Tips' or 'Total' fields blank on receipts.

  • Check Point-of-Sale (POS) device screens carefully for accuracy regarding merchant names and transaction amounts.

  • Regularly monitor your card activities through the Gulf Bank mobile or online banking apps.

  • Activate international roaming or provide an alternative reachable number to enable the bank to contact you promptly if required.

  • Avoid using unsecured Wi-Fi networks. Use a trusted VPN if public or hotel Wi-Fi is needed.

  • Immediately freeze/block your card through the Gulf Bank app and contact the Bank’s Call Center at +965 22444383 (international) or 1805805 (local) in case of loss or suspected fraudulent activity.

  • Always opt to pay in the local currency abroad to avoid higher currency conversion fees.

  • Keep and carefully review all transaction receipts against your account statements upon returning home.

After your Travel

  • Regularly update your card PIN at any Gulf Bank branch or ATM upon returning.

  • Thoroughly review your card statements post-travel.

  • Immediately contact Gulf Bank if you notice differences or unauthorized transactions.

Additional Security Recommendations

  • Regularly update passwords and use strong, unique combinations for mobile and banking access.

  • Be cautious of unsolicited communications requesting personal or financial information.

  • Keep your contact details updated with the bank to ensure timely communications in the event of suspicious activities.

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