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You will need to place the finger in the correct position for the phone to recognize you as an authorized user. Upon authorizing the Finger Print/Touch ID, you will need to ensure that you remember your expression and position of the camera on your face when registering to login successfully.
Go to 24/7 BankingThe best practice is, if using facial capture as a biometric that this is refreshed as a maximum every 5 years, however, the recommendation is to re-register Biometrics every 3 years.
Go to 24/7 Banking